Samuel Mulei

 SAMUEL MULEI P.O. BOX- Tel:- Email:- PROFILE SUMMARY Virtual Assistant with more than 8 years of experience in handling administrative tasks like organizing appointments, making phone calls, arranging trips, and maintaining email accounts. Translated business data priorities into actionable steps by analyzing product price, ratings, and performance. PERSONAL DETAILS: Year of birth: 1992 Skype: Samuel Mulei EDUCATION Master of Information Technology- Jomo Kenyatta University of Agriculture and Technology 2016 Thesis: An exploration of the current trends and practices of information technology for business promotion in Africa Bachelor of Business Information Technology - Kenyatta University 2013 Major: Business Communications Kenya Certificate of Secondary Education– Starehe Boys Centre, 2006 to 2009 KEY SKILLS AND COMPETENCIES Customer Management: Expert in customer relations having successfully resolved customer complaints by identifying problems and taking appropriate corrective action and demonstrated professional etiquette and manners when interfacing with customers. Articulate Communicator: Successfully ensured that I convey to customers what they want to hear applying positive language, staying cheerful and ensuring they are satisfied with the service. Banking skills: Having acquired experience in the banking sector, I was able to expose myself to different roles such as customer service, teller roles and sales and marketing. I handled all cash and check transactions, and interacted with all customers. Trouble shooting- Ability to trouble shoot and to fix the problems in a speedy manner and by so doing can keep the system up-to-date all the time. Technical expertise- Experienced in providing technical expertise for IT network design, implementation, optimization and upgrade. Operating Systems: Well-versed in MS Office Suite, Windows Server 2003 and 2008, MS Office, Visual Basic Version 5.0, Windows XP, Widows 7, Windows 2003/2008 Server, Linux, Active Directory and Microsoft Exchange. ICT Competency: Proficient in windows environment, competent in Microsoft Office Word and Excel and navigating through the internet. Special Applications: Database management (DBMS), Computer Graphics, Computer Networks, Windows 7, 8, 8.1 and 10, OS, MATLAB (for scientific computing), R Python and SPSS (for data entry and analysis, QuickBooks WORK HISTORY Digital Marketer Atomic Digital Marketing, London, UK - Duties and Responsibilities: i. Established a connection with more than 300 clients in order to deliver excellent communication and customer service, therefore attaining what each client need on an individual basis. ii. Provided email and communication services to 1,000 clients on their businesses and how the clients may use the virtual assistant program to increase revenue iii. Converted over 100 previously published biogs to PDF for backup needs. iv. Made contact with prospective and existing clients to set up meetings for HRPA. v. Created over 100 materials for the company's social media outlets and conducted web research to locate the address and contact information for a specified list of businesses. Freelance Virtual Assistant- Gentile Legal Associates, Washington, NY Duties and Responsibilities: i. Carried out secretarial duties, such as taking notes from clients and delivering them to company executives. ii. Coordinated over 10 arrangements per day for domestic and foreign travel, including flight, hotel, and transportation. iii. Completed reconciliation, reporting, and check requests for 30 clients daily. iv. Respond to over 100 questions concerning healthcare services/tasks and collected medical and insurance information. v. Prepared 300 presentations in accordance with the guidelines provided by the company. Entry-Level Virtual Assistant- VaynerMedia Company, Washington, NY Duties and Responsibilities: i. Translated business data priorities from 300 food companies into actionable steps by analyzing product price, ratings, and performance. ii. Created comparison tables of items and services from 200 clients. iii. Assisted the team's agents with part-time administrative support for 5 months. iv. Virtual scribed over 100 doctor-patient appointments in real-time and took care of patient communications and interactions via phone/email/video. Virtual Assistant- Maxwell Staffing Solutions, Portland, ME Duties and Responsibilities: i. Successfully manage multiple administrative projects per week. ii. Communicate with the CEO and four managers to ensure the delivery of high quality work. iii. Promptly respond to emails and calls, and manage schedules to assure positive workflow. iv. Serve as the first point-of-contact with regular client interfacing, providing optimal customer service at all times. v. Handle all aspects of travel management for employees, including researching itineraries, making reservations, and booking flights. vi. Assist with the development and deployment of communications, including newsletters, emails, and webinars. Data Entry Clerk Kilifi County; June 2012 to May 2016 Duties and Responsibilities Handle Data capture of all business information all over the county Facilitated Data entry of all the business information into the digital system. Prepared source data for computer entry by compiling and sorting information and establishing entry priorities. Processed customer and account source documents by reviewing data for deficiencies and resolved discrepancies by using standard procedures Facilitated the input of customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures. Tested customer and account system changes and upgrades by inputting new data Secured information by completing data base backups. Maintained operations by following policies and procedures and reported needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributed to team effort by accomplishing related results that were needed Personal Assistant Matsangoni Ward; July 2011to May 2012 Duties and Responsibilities Handled the Receiving and filing of letters to present financial information Ensured smooth running of office duties in organizations Assisted in advising the MCA on administrative duties Assisted in organizing events and conferences Reminded management on important tasks and deadlines Typing, compiling and preparing reports and liaising with staff and clients OTHER PAST EXPERIENCES Work Study; Daystar University; August 2013 to April 2014; I ensured the smooth running of computers in the lab and facilitated in the Installation and configuration of software in the computer lab Intern; Hope Centre College,Kitengela; May 2013 to August 2013; Successfully facilitated the creation of a college record system in information technology School It Tutor; Chumani Secondary School; May 2012 to August 2012; I handled the teaching of the computer course which involved Introduction to computers, Operating systems, Word Processing, Accounting, Databases, Presentation tools, publishing, basic computer troubleshooting and repair, Networking etc among other roles REFEREES Mrs Roseline Kimbio Cash officer NCBA BANK KENYA PLC Tel: - Email:- Mrs Dorothy Simba Banker NCBA BANK KENYA PLC Tel: - Email:-