Samuel Mulei

PERSONAL DETAILS Gender: MaleDate of birth:02/02/1991 Nationality: KenyanNational Identity:- Language: English & Kiswahili Home County: Nairobi CAREER PROFILE I am a goal-oriented, dynamic, and diligent in administration, customer service, and marketing profession. I pride myself in having excellent communication skills, planning skills, ability to create great relationships and to have outstanding organizational skills that will eventually drive results. With my 5 years’ experience in banking industry, I have great expertise and good record of successfully delivered assignments in retail sales, maintaining daily accounts, completing ledgers, customer service, cash accounts, administrative work, maintenance of records, event organization, marketing and personal assistance. KEY COMPETENCIES AND SKILLS Customer care and customer relationship skills; Excellent interpersonal skills; Bank reconciliation; Marketing and negotiation skills; Team player; Innovative and able to work on own initiative; Event organizing skills. Problem solving skills Leadership and management Proactive and confident Being able to work under pressure Office Administration ACADEMIC QUALIFICATION Kenya Institute of Management (KIM) Diploma in Project Management: (Jan 2019 – Present) Jomo Kenyatta University of Agriculture and Technology Bachelors in Commerce (Banking & Finance): 2nd upper Division Karoti High School Kenya Certificate of Secondary Education: (Feb 2006 – Nov 2009) Moi Primary School Kenya Certificate of Primary Education: (Jan 1998 – Nov 2005) SKILLS TRAINING Basics of banking trainings Customer service training. Customer due diligence CDD, KYC. Risk and compliance, anti-money laundering. Sales planning and prospecting and market activation. Fraud awareness and prevention. Other Trainings Proficient in Microsoft Office packages, and social media marketing. Fire safety and basic first aid. Credit portfolio management. WORK EXPERIENCE Daraja Microfinance Bank Daraja Microfinance Bank is regulated by the Central Bank of Kenya since 12th January 2015 to operate in Dagoretti Area. The major clients are SMEs, Chamas and Individual business people. Marketing Executive/Personal Assistant to CEO: (May 2019 – Present) Duties/Responsibilities Assist in managing the planning and implementation of projects within an agreed cost, timeframe, quality standard. Receiving calls at the call center from customers Marketing of our Products and initiating marketing campaigns Assisting the C.E.O in planning and managing his calendar as well as support where need be. Perform administrative duties that include ordering supplies and managing record database and filings. Writerbay Academic Writer: (May 2016 – May 2019) Duties/Responsibilities Writing essay papers Writing business plans and proposals Writing projects Writing thesis papers Completion of term papers Daraja Microfinance Bank Customer Services Officer: (Feb 2015 – May 2016) Duties/Responsibilities Ensuring proper KYC- Know Your Customer, and on boarding new clients; Receiving calls from customers at the call center and handling their queries; Making telephone calls, customer visits and presentations to existing and prospective customers; Processing customer instructions; Providing sales leads to the sales team; Trained new staff especially the Direct Sales team and they did well in selling the products; Offered Excellent Customer service and was later promoted to being a teller in the organization; SBM Bank (Formerly, Chase Bank) Chase Bank Kenya (Now, SBM Bank) was a commercial bank regulated and licensed by the Central bank of Kenya since 1996. Until its liquidation in 2016 (later merger to SBM in 2018) the bank had 45 branches country-wide. Retail Sales Officer: (Aug 2014 – Jan 2015) Duties/Responsibilities I was highest in On boarding clients to chase bank in my team through account opening, mobilizing deposits and cross selling all products Enlightening customers of chase bank products and services and helping them achieve what matters to them. Faulu Kenya Faulu Kenya is a microfinance bank regulated by the Central Bank of Kenya with a nationwide presence. Its major customer base mainly comprise of Chamas and SMEs. Internship Program (Jan 2014 – May 2014) Duties/Responsibilities Processing credit facilities Mobilizing deposits Customer service management PERSONAL INTERESTS Reading inspirational books Sports Travelling and Networking REFEREES 1. Mrs. Sophia Ngigi Branch manager Daraja Microfinance Bank Tel: - Email:- 2. Mr. Aloise Munyi SBM- Formerly Chase Bank Team leader Tel: - Email:- 3. Mrs. Florence N. Kamau Faulu Bank –Thika Branch Sales Team Leader Tel: - Email:-