Sana Amin

SANA AMIN-|- BUSINESS ADMINISTRATIVE MANAGEMENT & OPERATIONS Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibility to meet team needs. Bachelor’s Degree in Commerce with extensive experience in customer service. Bringing cash handling experience. Quick to learn systems like Microsoft and Oracles. Ensure quality and value are upheld. Strong analytical, problem-solving and communication skills. Trilingual fluency in Urdu, English and Punjabi. TECHNICAL SKILLS Microsoft Office: Word, Excel, PowerPoint, Teams | Zoom Meetings | Oracle| Adobe Photoshop WORK EXPERIENCE KASB BANK | Karachi, Pakistan March 2012 – May 2013 Customer Relation Officer • Generate daily reports using MS Excel, submit balance sheets, and media to the cash and sales audit department resulting in efficient work process. • Informing customers that they need to submit their bills of entry and shipping documents within 120 days from the date of the advance payment. Prepare vouchers regarding lodgement, acceptance, or retirement and post them. • The registration of the contract, the payment against the contract, collection documents, and advance payments. • Informing customers for discrepancies of receipt of documents for their acceptance / lodgement / retirement / decision. • In case of non-submission of Bill of entry along with shipping documents against advance payment, State Bank of Pakistan shall be notified. SOUTH CITY HOSPITAL | Karachi, Pakistan October 2007 – September 2008 Office Administrator/Front desk officer. • Scheduling appointments and calling clients to confirm appointments using the centralized appointment system. Ensure that all clients receiving services have had a financial and intake interview and that the necessary paperwork has been filled out. The phone should be answered as promptly as possible, and the call should be forwarded accordingly. • Performed data analysis on Microsoft Systems such as Excel using pivot tables, queries, and other database techniques. • Created PowerPoint presentations for business stakeholders under the supervision of manager. • Maintained high standards of accuracy and ensured compliance with company policies and procedures. AKU HOSPITAL FOR WOMEN| Karachi, Pakistan April 2007 – June 2007 Office Receptionist • Manage cash including the receipt of payments via cash/debit/credit cards and checks, as well as the processing of those payments. • Scheduling an appointment over the phone or in person for procedures by calling • Conducted detailed statistical analysis and evaluations of patient up to date and completed weekly reports and presented findings to leadership. • Ensure that customers (patients and attendants) in the department are well always taken care of. • Participate in the quality audits performed by the supervisor to assist him. EDUCATION Government College of Commerce & Economics | Karachi, Pakistan Graduate 2007 Bachelor of Commerce The Board of Intermediate Education | Karachi, Pakistan HSC 2004 Higher School Certificate in Commerce S.M.S Aga Khan School | Karachi, Pakistan SSC 2001 Secondary School Certificate