Sandra Anosa | Freelancer Resume

12/5/2016 MyJobStreet Preview My Profile Last Updated: 05 Dec 2016 Sandra Anosa Japanese Bilingual Resource for Financial Account (1 year 2 months) TELUS International Philippines, Inc.  (- | -|  PHP 90,000 |  Cavite, Calabarzon & Mimaropa  Experience 11 years of total experience Nov 2015 Present Japanese Bilingual Resource for Financial Account 1 year 2 months TELUS International Philippines, Inc. | Japan Industry Specialization Role Position Level Call Center / ITEnabled Services / BPO Customer Service Customer Service General Supervisor / 5 Years & Up Experienced Employee Roles and Responsibilities ※ Supporting a variety of customer service related functions in a call center environment ※ Providing the highest level of customer support when responding to balance inquiries, investigating card declinations, processing card activations,etc ※ Acting as a team player, interacting with fellow CSR's and contributing to team cohesion ※ Supporting the Team Leader in all initiatives aimed at driving individual / team performance and attaining individual / team goals ※ Participating in team evaluations as schedules by the Team Leader to identify reasons behind actual performance ※ Monitoring own performance against established metrics and ensures attainment of these metrics to affect overall account / program success ※ Soliciting feedbacks from fellow CSRs and the Team Leader on how to improve current performance ※ Maintain ownership and accountability for my own performance, initiating regular interaction with the Team Leaser for coaching, mentoring, and acquiring performance feedback. ※ Seeking out increased work activities that intend to improve skills competence and work behaviors and prepares myself for high abilities. Jul 2014 Present 2 years 6 months Bilingual Applications Support Specialist / Bilingual HR Interviewer http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 1/6 12/5/2016 MyJobStreet Preview My Profile Merlin | Central Luzon, Philippines Industry Specialization Role Position Level Call Center / ITEnabled Services / BPO Customer Service Customer Service General 14 Years Experienced Employee Responsibilities include: ※ Leads or supports regular strategic and/or highlevel tactical discussions with the client to review the use of the application and to design methods for optimizing the customer’s use of application. ※ Provide exceptional support to clients, partners, and internal employees in accordance to Service Level Agreements. ※ Properly manage phone and email queues in accordance to Service Level Agreements. ※ Collect, analyze and work to provide solutions for client/partner initiatives, day to day issues and other related responsibilities. ※ Track all work and solutions utilizing trouble ticketing system. ※ Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates. ※ Properly documenting results of analysis and obtaining internal team and external clients/partners’ signoff on solutions and/or processes. ※ Participate on special projects and teams when required. ※ Actively involved in internal regression testing for major releases. ※ Actively keep up to date on the Fieldglass application’s functionality ※ Interview applicants to determine if person is a match for job opening. ※ Ask questions about work history and performance. ※ Review resumes and make suggestions on improvement. Mar 2014 Jul 2014 Accounting Operations Associate 5 months Nestle Business Services Industry Specialization Role Position Level Accounting / Audit / Tax Services Finance General/Cost Accounting Others 14 Years Experienced Employee Job Description ※ Review all invoices for appropriate documentation and approval prior to payment ※ Sort and distribute incoming mail ※ Process 3 way P.O. matching invoices, up to 100 plus line items ※ Prioritize invoices according to cash discount potential and payment terms ※ Match invoices to checks, obtain all signatures for checks and distribute checks http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 2/6 12/5/2016 MyJobStreet Preview My Profile accordingly ※ Respond to all vendor inquiries ※ Reconcile vendor statements, research and correct discrepancies ※ Assist in month end closing ※ Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices ※ Assist with other projects as needed Jan 2013 Feb 2014 Process Specialist 1 year 2 months Infosys BPO Limited | National Capital Reg, Philippines Industry Specialization Role Position Level Call Center / ITEnabled Services / BPO Purchasing/Inventory/Material & Warehouse Management Analyst/Consultant 14 Years Experienced Employee Bilingual Process Specialist o Provided support to all customer queries in two languagesJapanese and English o Analyse billing procedure o Implement effective billing system. o Study and review all records and statements relating to bills. o Ensure accuracy of data and correct calculations in billing procedures o Analyse delinquent accounts. o Recommend changes in billings of complex nature. o Assist and support billing process department. o Ensure hundred per cent achievement in billing collections. Jan 2011 Dec 2012 Executive / Multilingual ERep /Quality Analyst 2 years Aegis PeopleSupport Inc. Industry Specialization Role Position Level Call Center / ITEnabled Services / BPO Customer Service Call Centre Executive 14 Years Experienced Employee • Handle inbound calls and dispatching appropriate staff in an urgent manner • Keeping a professional manner to each call conducted • Entering accurate information into an inhouse software program • Delivered orientation on the CRM and computers • Have a strong sense of urgency with all projects • Ontime to work for all 24/7 rotating shifts • Translated for Bilingual (Japanese/English) • Experience working within a high volume call centre • Closed over 96% of calls in outbound customer service http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 3/6 12/5/2016 MyJobStreet Preview My Profile • Superuser for advanced computer programs and Microsoft Office. Jan 2011 Mar 2011 Branch Administrator 3 months ENLI Industry Specialization Role Position Level Education Customer Service Management Assistant Manager / Manager Branch Administrator o Resolve all inquiries and maintain inventory of all office supplies and place required purchase orders and perform all clerical work for all sales groups. o Oversee all job lot billing for customers and provide all warehouse shipments and process all customer credits to resolve all customer issues and maintain all tax certificate files for all branch activities. o Monitor processing of all branch transactions and prepare reports for all return goods and assist Quality Improvement tram to enhance all services and prepare all required paperwork for same. o Develop and maintain effective relationships with all clients and staff. o Perform regular invoicing of all clients and provide support to branch staff and maintain required database to resolve all queries efficiently. o Design all employee newsletters every month and coordinate with district manager to hire and select all branch employees and prepare schedule for all employees and ensure adherence to it. o Perform bimonthly review of branch and maintain records of all operating expenses in branches o Coordinate with Accounts Payable department and monitor all payments to branch and vendor products sold at branch and maintain records of all inventories to ensure smooth functioning. o Design and maintain an effective tracking system for all marketing activities of branch 2000 2010 Interpreter/Translator 10 years 1 month Japan ( Different Companies ) Industry Specialization Role Position Level Entertainment / Media Customer Service Management Assistant Manager / Manager o Provided customer service in the hospitality department o Assisted all customers via phone, digital communication and inperson o Handled all customers in English and Japanese language o Responsible for attending customer queries, solving problems and providing http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 4/6 12/5/2016 MyJobStreet Preview My Profile detailed information on the services provided  Education 2005 STI Dasmarinas Bachelor's/College Degree in Computer Science/Information Technology | Philippines Major CGPA 2006 IT 95.0 / 100.0 MTCA Vocational Diploma / Short Course Certificate in Medical Science | Philippines Major CGPA  Medical Transcription 95.0 / 100.0 Skills Advanced SAP Applications, Fieldglass Intermediate Window 7, MS Word, Windows XP, MS Powerpoint, MS Excel  Languages Proficiency level: 0 Poor, 10 Excellent Language Spoken Written Filipino 10 10 English 9 10 Japanese 9 8 JobStreet English Language Assessment (JELA) http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 5/6 12/5/2016 MyJobStreet Preview My Profile Date Taken 16 Jan 2013 Score 35/40  Additional Info Expected Salary PHP 90,000 Preferred Work Location National Capital Reg, Calabarzon & Mimaropa, Anywhere in Japan Other Information 2+ years of Accounts Payable experience Have strong work ethics Well organized and a selfstarter Able to follow standard filing procedures Detail oriented, professional attitude, reliable Proficient in Excel and Word Ability to type 6065 wpm Possess strong organizational and time management skills Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multitasking skills Ability to communicate effectively verbally and in writing Ability to interact with employees and vendors in a professional manner Ability to speak and write English and Japanese fluently Ability to work independently and with a team in a fastpaced and high volume environment with emphasis on accuracy and timeliness Ability to perform mathematical computations  About Me Gender Female Telephone Number (+63) 926- Address Bgy. San Andres II, Dasmarinas, 4115, Cavite, Calabarzon & Mimaropa, Philippines Nationality Philippines http://myjobstreet.jobstreet.com.ph/resume/previewresume.php?x=17ut0o79fcmh5kb9k7as7n8ta7 6/6