Sandun Lakshitha Thenuwara

Sandun Lakshitha SYSTEM SUPPORT ENGINEER EXPERIENCE 2017-06 – Present SYSTEM SUPPORT ENGINEER, INVOLVE360 ➢ ➢ ➢ PROFILE An energetic, well-spoken and capable System engineer with over five years of experience in System Support and Network Support. Performs job with active listening, determination and positive attitude to hard work. Right now I am looking for a suitable position to utilize my vast technical experience to support and facilitate the organization’s IT needs. ➢ ➢ ➢ 2016-06 – 2017-06 TELECOMMUNICATION TECHNICAL OFFICER, SRI LANKA TELECOM ➢ ➢ ➢ ➢ ➢ CONTACTS PHONE 2010-02 – 2013-03 - ➢ - ADDRESS ➢ 338/3, KAMMALAWATHTHA, THUDELLA, KAMBURUGAMUWA.SRI LANKA Installing, configuring and troubleshooting Routers, Switches. Quickly responding to network outage. Providing solutions and troubleshooting for the issues related to PSTN, FTTH, PEO TV and MSAN. Preparing monthly invoices (PSTN, FTTH, Peo TV) and handover the documents in timely manner. Providing technical training to end users. Computer Hardware & Network Technician, AN Computers ➢ MAIL Windows Server Infrastructure service implementation – IIS, DHCP, DNS, RDP, File services and Active Directory. Managing, maintaining and fault troubleshooting on Windows Servers, Desktops and Network Devices. Analyzing system generated logs and troubleshooting on client side servers. Providing L2 remote support for Network and Server related issues. Using RMM platforms to identify, manage and maintain client-side servers and network devices. Taking ownership, monitoring and tracking open cases, emails on team email boxes and responding to customer support requesting timely manner according to the defined SLA’s. ➢ ➢ Installing and configuring computer operating system, applications and hardware. Diagnose and quickly resolve a wide range of Windows Server (2008, 2003) and client operating systems, applications and networking problem to help minimize the downtime. Dealing with hardware and application support queries and issues reporting and coordinating with relevant vendors. Troubleshooting network connectivity in a LAN/WAN environment. Coordinating with ISPs for WAN side network connectivity issues. SKILLS System Administration Windows Server Virtualization Office 365 Preventive Maintenance Root Cause Analysis EDUCATION 2018 – Pending BSC. (HONS) COMPUTER NETWORK, UNIVERSITY OF WOLVERHAMPTON 2013 – 2016 HIGHER NATIONAL DIPLOMA IN TELECOMMUNICATION TECHNOLOGY, College of Technology, Galle, Sri Lanka Computing/Information Technology/Networking/ IT Security CERTIFICATIONS Team Work REFERENCES SITHILA KONARA SENIOR SYSTEM SUPPORT ENGINEER – PEARSON- E.W. SHANTHA TECHNICAL OFFICER – SRI LANKA TELECOM- 2019-01 CONNECTWISE AUTOMATE DEGREE, 4110 George Rd, Suite 200, Tampa, USA RMM Platform 2018-03 DATTO TECHNICAL SPECIALIST I & II, DATTO Inc. 101 Meritt 7 Norwalk, Backup and disaster recovery system 2016-04 CCNA ROUTING AND SWITCHING, Lalaith Athulathmudali Vocational Training Center, Sri Lanka.