Sanja Johnea

VENESSA SANJA LIKOKO PROJECT ASSOCIATE PROFESSIONAL SUMMARY Dedicated professional with a proven track record spanning multiple roles and industries, demonstrating exceptional expertise in project management, process optimization, and research coordination. With a hands-on approach and keen attention to detail, I have consistently achieved remarkable outcomes and improvements that have positively impacted efficiency, accuracy, and overall project success. My ability to seamlessly integrate new tools, mentor teams, and facilitate collaboration across diverse stakeholders has consistently driven results. Through data analysis and comprehensive reporting, I have guided decision-making and facilitated informed strategies. EXPERIENCE CloudFactory Kenya (Remote) August 2021 - Recent Delivery Associate Managed and mentored a team of 0ver 100 agents, achieving a 25% increase in data collection efficiency through training and process optimization. Leveraged project management skills using ClickUp to oversee the successful execution of multiple initiatives simultaneously, resulting in a 32% reduction in team lead bandwidth for long-term projects. Utilized data analysis to identify trends and anomalies, leading to the implementation of targeted interventions that improved data accuracy by 5%. Played a key role in integrating new tools, and training team members to proficiently use different production platforms for seamless project coordination. Spearheaded a cross-functional collaboration initiative, bridging communication gaps between the agents and team captains, resulting in a 20% reduction in errors. Demonstrated strong attention to detail by meticulously tracking sample representativeness, leading to a 5% improvement in data accuracy. Collaborated with cross-functional teams, fostering a culture of open communication and achieving project goals on time and within budget. Achieved consistent project margins above 65%, contributing to the company's financial stability and growth. Utilized Google Sheets to analyze and interpret complex datasets, resulting in the identification of actionable insights that guided project strategy. This reduced data inconsistencies by 16% and improved overall data quality. Introduced reporting systems using Google Data Studio that improved project visibility, resulting in a 20% reduction in customer inquiries and increased satisfaction EXPERIENCE (CONTINUED) We Are Working (Remote) April 2021 - November 2021 Workflow Process Coordinator Developed comprehensive standard operating procedures that streamlined offshored tasks, resulting in a 5% reduction in errors and a 5% increase in task accuracy. Conducted training sessions for the administrative resource group, enhancing technical capabilities and resulting in a 3% decrease in technical-related issues. Collaborated with cross-functional teams to identify process bottlenecks and inefficiencies, leading to the implementation of process improvements that increased productivity by 2%. Established a system for tracking project milestones and task progress, contributing to improved project transparency and accountability. Supported the offshoring initiative by creating detailed task documentation, leading to a 10% reduction in task onboarding time for new team members. Achieve Test Prep (Remote) March 2020 - November 2021 Project Specialist Effectively managed project boards on Basecamp and Salesforce, ensuring seamless coordination and tracking of project activities for a portfolio of more than 10 projects simultaneously. Raised deviations and provided timely resolutions, resulting in a 5% reduction in project delays and improved overall project performance. Generated and delivered comprehensive status reports, maintaining stakeholder awareness of task accomplishments and promptly addressing any issues. Regularly attended team meetings, recording action items and next steps, fostering alignment and accountability within cross-functional teams. Documented project activities and maintained a central documentation repository, increasing accessibility and knowledge sharing. Served as the primary point of contact for coordination and communication, resulting in streamlined project execution and reduced information gaps. Proactively identified and implemented process improvements, leading to a 5% increase in operational efficiency and a 3% reduction in manual errors. Conducted audits to ensure the accuracy and completeness of business-critical activities, achieving a 98% accuracy rate in audit assessments. Conducted thorough research, analyzed information, and provided actionable recommendations on business-related topics, contributing to improved decisionmaking processes. EXPERIENCE (CONTINUED) Agricultural Sector Development Support Program (ASDSP), Siaya September 2018 - November 2019 Research Assistant Collaborated with principal investigators to effectively coordinate and manage qualitative research projects, ensuring smooth execution and timely completion. Successfully administered over 50 questionnaires to research participants, meticulously recording findings in the Open Data Kit (ODK) platform and delivering accurate reports to supervisors. Digitized and organized both qualitative and quantitative data using SPSS, streamlining research procedures and significantly enhancing research quality and accuracy. Utilized SPSS to accurately enter data into the project database, providing regular updates to the team and presenting data in an easily comprehensible format for decision-making. Collaborated closely with interdisciplinary teams, contributing to a cohesive research environment and promoting knowledge sharing and best practices. Played a pivotal role in enhancing the overall quality of research findings by conducting rigorous data validation and analysis, leading to a 10% increase in research accuracy. SKILLS Data Analysis & Interpretation Process Optimization Team Leadership & Mentoring Cross-Functional Collaboration Project Management Technical Training & Coordination Reporting & Communication Research Coordination Qualitative & Quantitative Analysis Standard Operating Procedures EDUCATION Bachelor's in Science, Forensic Science Kenyatta University September 2013 - December 2018 Diploma in Project Management Kenya Intsitute of Management January 2021 - December 2021