Santiago Ego

RESUME’ SANTIAGO E. EGO Blk.15 Brgy. Sta Ana Taytay Rizal, Philippines 1920 Mobile# - - Email:- OBJECTIVE:Meet and exceed expectations of my employer in the field of Data Centre Operations Support & Batch administrations. SUMMARY OF QUALIFICATIONS: 10+ - Years Data Centre Operations in IBM MAINFRAME ZoS/OS390, AS400, UNIX/LINUX & Windows Network – 24X7 environment. 2 - Years as Information Management & Services –Business Imaging, Data Conversion Processing, CD/DVD data archival & automation, Business Data disaster recovery plan. EMPLOYMENT HISTORY: Operations Analyst – Batch Management HEWLETT PACKARD ASIA PACIFIC PTE. LTD. 28 Upper McKinley Road McKinley Hill Town Center, Fort Bonifacio Taguig City Philippines 1634 Sep. 2011 – Feb 2016 Duties & Responsibilities: Responsible for jobstream infrastructure availability and security according to the given SLA and policies. Administer and optimizes jobstream architecture resources Guarantees batch monitoring infrastructure availability and security in accordance to the SLA. Solves incidents and handles client requests according to the Incident Management Process and Service Request Management Process Solves level 2 and level 3 incidents and achieves expertise tasks in Batch Monitoring Tools. Implement new application / jobstream request Conduct workload analysis and optimization by suggesting better strategy to customer Jobstream administration to help customer to verify jobstream flow. Create procedure to improve resolution rate. Ensures all configurations Management Information is 100% available and consistent. Ensures that Customer Capacity Reports are available, automated, and accurate. Accountable for the smooth operation End to End of the Service Request Management Process. Ensure that the relevant level of monitoring (fault, security, and performance) is in place. Senior Operations Specialist IBM GLOBAL SERVICES PTE. LTD under OPUS IT SERVICES PTE. LTD Block 2, Kaki Bukit Avenue 1, #05-02/03 Singapore (417938) Dec. 2002 – Nov. 2010 Global outsourcing company that Managed Data Center Business Process, Application on demand Infrastructure, outsourcing & hosting services. Responsible for the teaching-learning of a newly hired operations staff until they become independent on their given assignment(Project: Daimler-Chrysler, BASF, Panasonic, Schneider-Electric, Emerson) Managed Tivoli monitoring system, Tivoli Work Scheduler, Control-M, Tivoli Storage Manager (TSM), and SAP/ORACLE in an AIX-UNIX/LINUX/SUN/AS400/MAINFRAME & WINDOWS environment. Operate various system consoles, terminals, peripherals and equipment in accordance with the operational requirement and agreed service levels. Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment. Implement network traffic and security monitoring software, and optimize server performance. Follow documented procedure for rectifying any problems in job flows, system applications and system security. Execute and monitor SAP, TWS, CONTROL-M and AS400 batch jobs throughout the whole shift to ensure batch job running according to schedule. Perform basic shell scripting for monitoring processes. Ensure Checklists and Backups processing done as per required time. Ensure backups are done and data can be recovered in an event of a disaster. 1st & 2nd Level Problem determination in Monitoring TIVOLI & Netview system alerts and recovery actions when encounter job failures and system errors. Perform Monthly (IPL) Initial Program Load as per schedule/ instruction given. Assist in DR exercise. – Business Continuity Planning Assist in meeting SLA & satisfactory audit rating. Assisting Technical Support and Customers on system errors, jobs and backup failures. Install, maintain, troubleshoot and upgrade server hardware and software. Conduct tests and perform security and quality controls Assist Helpdesk on co-related end-user reports or problems to users. Mainframe Computer Operator FEBTC-BANK OF THE PHILIPPINE ISLANDS Data Center Processing Operations Makati City, Philippines Responsible for monitoring FEBTC-BPI Mainframe Data Center operations and support equipment, and for analyzing performance and potential problems to ensure timely and accurate production runs and proper setup of on-line operations. IT Service Desk Backup and Storage management Library Management Data Conversions Hi Speed-Printers operation EDUCATION: 2007 – 2009International Diploma in Computing Informatics Singapore 1990 – 2002Sorsogon State College Bachelor of Science in Industrial Education Training/Certifications: ITIL V3 Certified- CN#- Excellent Customer Service Fire Fighting Techniques Bomb threat handling CompTIA A+ Hardware/software installation & Troubleshooting CompTIA A+ Devices and System Components UNIX Administrations SAP R/3 Oracle 10g administration Security+ Security Concepts & Communication MVS System Operations TSO/ISPF/JES2/CICS/JCL/Omegamon Batch Management (Control-M, Maestro, TWS, Unicenter-TNG, Autosys) Incident Management Problem Management Service Request Management Change Management Cyber Security Computer Skills Proficient in Microsoft (Excel, Office, PowerPoint, Outlook, FrontPage, SharePoint) UNIX/LINUX/AS400/MAINFRAME/WINTEL, Mainframe Terminal Emulator, Unix shell scripting, FTP, Telnet, Putty, Aventail, LAN/WLAN/Router/Firewall configuration, TCP/IP, Tivoli Enterprise Console(TEC), Tivoli work scheduler(TWS), Unicenter TNG, Autosys-WCC/IXP/IDASH, Control-M, Tivoli Storage Manager(TSM), Nagios, SystemWalker, SAP/Oracle, Zeck/Zack/Zebb/, Omegamon, Veritas Backup, BRMS, Robot, Arcserve, OpenView, IBM high speed printers model, TSO,JES2,VTAM/CICS/IMS/ICCF/TMS, Ayudame, PCAnywhere, Remote Desktop Protocol, VNC, Logmein, Netmeeting, TeamViewer, Lotus Notes, Active Directory, Hyperion Essbase, Symantec products, IBM System Storage TS3500 Tape Library & LTO/4MM drive models, Kodak / IBM High Speed Document scanners, microfiche & microfilmer machine. Other Skills Video Editing/Photography/Graphics and Image Manipulation using Photoshop Web Development - (HTML/DHTML/XML, JavaScript, Macromedia Dreamweaver, FrontPage) E-Learning Development (Authorware) Multimedia for Presentations Character Reference: Jess Ang – Human Resource Manager OPUS IT Services Pte. Ltd. Stewart KS Mun - Director, Operations & Marketing - Recruitment Hub Asia Linda SN Tan – Data Center Supervisor – IBM Singapore Steven HH Lau – Data Center Manager - IBM Singapore Sarah Espiritu – ITO Service Delivery Manager – Hewlett Packard Enterprise –McKinley Hills Arnold Ramos – FEBTC-BPI Data Center Supervisor I hereby certify that the above information are true and correct to the best of my knowledge. SANTIAGO E. EGO Applicant