Santiago Venegas

SANTIAGO VENEGAS ZÁRATE Hotel and Tourism manager RESUME P R OF E S S I ONA L P R OF I L E Degree in Hotel and Tourism Management and Technician of professional preparation of food and beverage, I'm a highly motivated individual focus on the demarche and resolution of problems, I looking for a place that let me develop my abilities since I've been in positions that are entirely in English multiples times and in various fields that give a wide range of knowledge between management, control of inventories, selection of suppliers, CRM's management (HubSpot, SalesForce, OutReach), data generation, lead generation and advance Excel. ACADEMIC INFORMATION UNIVERSITY FOUNDATION CAFAM Degre: Professional in hotel and Tourism management Bogotá D.C January 2013 – November 2017 EXTERNADO UNIVERSITY Degree:Hotel and Tourism management Bogotá D.C., January 2011- November 2012 EDUCATION FOR THE WORK CAFAM Degree: Technician of profesional preparation of food and beverage Bogotá D.C February 2009 - June de 2010 COURSES AND SEMINAR'S 2017 Diplomaed of University Foundation Cafam, 80 hours W O R K E X P E R I E N C E Tapclicks Marketing Research Expert, March of 2019 to August 2019 Inmediate Chief: Arturo Herrera Principal Skills: Crm's managemenet , lead generation, marketing research , data analitycs Atento Loans BBVA Compass banks, June 2018 to date RESUME Inmediate chief : Claudia ardila Principal skills: team leading, multitasking, Salesforce Management The Click Clack Hotel Bellboy, June 2017 to March 2018 Inmediate chief : Gustavo Montez Principal skills: Customer service, package management, transport management and check in and check out in Opera pms Colombia Oculta, Nature Tourism agency Comercial assistant . July 2016 to November 2016 Inmediate chief: Iván Darío Macías Principal skills: travel arrangement, Customer service, rates negociaton, post sale support ,google sheets. Rueda libre por Bogotá Bike rent assistant, October of 2015 to May of 2016 Inmediate chief:Jesús uzcategui Principal skills: Bike repairing and manteinance, customer service, minor cashiering NH colection terra 100 Bellboy, july of 2014 to of august 2014 Inmediate chief: Claudia Rodríguez Principal skills: Customer service, package management, transport management and check in and check out in Opera pms Teleperformance Customer service support, October of 2013 to March de 2014 Inmediate chief:Julio Garcia Principal skills: Customer service, multitasking, informatical tools Sitel Customer service support, june of 2012 to august of 2012 RESUME Inmediate chief: Maria Parra Principal skills: Customer service, multitasking, informatical tools Le jardín restaurant Auxiliar cooker September of 2010 to December 2010 Inmediate chief: José Luis Balsero Principal skills: Mise and place, Mass production, haccp Hotel and convention center cosmos 100 Kitchen intern , February of 2010 to May 2010 Inmediate chief : Odulfo Ramírez Principal skills: Buffet preparation, mise and place, Mass production REFERENCE'S Gustavo Montes Front desk supervisor Tel- ext. 101 Julio García Supervisor Teleperformance, Tel-, Bogotá Jesus uzcategui Director RLB (Ruedalibreporbogota), Tel-, Bogotá