Sarah Mellor

 Curriculum Vitae PERSONAL INFORMATION Name –. Sarah Rebecca Mellor Mobile - Address - C31 Harmony Hills Residence Email -- Rogachevo Village 9632, Bulgaria QUALIFICATIONS Deputy Manager’s courses for William Hill Oct11 - passed Customer Services Assistant training course Jun10 - passed Health and Social Care NVQ Level 2 2009 (Stockport College) Mental Health Nursing DSPN, CFP & 6 months in branch program 2001 (Manchester University) Hairdressing & Beauty City & Guilds Distinction 1991 (Harrogate College of Arts & Technology) GCSE’s 8 passes 1989 (Presdales Grammar School for Girls,Ware, Herts.) __________________________________________________________________________ KEY SKILLS Managerial and supervision experience Face to face Customer Services experience of over 2 years Gross profit analysis and target based intervention (William Hill) Excellent communication and organising skills Good team-player and able to work alone and under own initiative Proactive approach to work and a willing attitude Experience of working with adults with learning disabilities Experienced in working to strict deadlines and adhering to Government regulations (see previous roles) Hard worker, quick learner, looking for a brand new challenge in a new sector CAREER HISTORY Immigroup - Jan 2017 - Present Job Description - Sales Consultant Working in a call center, dealing with Immigration issues based in Canada. Dealing with UK Passport, Us Passports, Work Visa and reviewing applications. Doing the applications online for the clients. Booking appointments, and updating all databases. Liaising with clients, on their application, and length of time it will take. Jan 2016 – May 2016 I moved from Portsmouth to my parents house while finalising my Divorce. I then moved to Bulgaria to start a new life and take time to settle in to living in a new country. Ultimate Insurance Solutions (Maker study) – Aug 2015 – Jan 2016 Job Description – Customer Service Advisor Working in a busy call centre dealing with several companies who provide pet insurance. Meeting call targets, and delivering high customer service at all times. Having all calls recorded so they are evaluated every month, to make sure we are saying all the script, and a legal issues. Working to a strict system which shows what time you logged on and go for breaks, any problems causes a you to get a late note. Inbound calls from various companies customers dealing with all issues, like death of pet, renewed polices, cancelling polices, updates to the policies and anything else the customer needs. Need to be available to do overtime and weekends if short staffed. Constant training to keep up to date with the different systems used. IFS (International Financial Service) - Feb 2015 – Aug 2015 Job Description - Business Development Manager • Key account manager & business development experience • Event organizing & execution of tasks • Ability to engage with CEO’s , Managing Directors and higher management • Experience in hunting for candidates and businesses March 2014 – Feb 2015 I have had a period of sabbatical due to a marriage breakdown, and finding myself again. I have recently moved from Manchester last autumn, and started a new life in Portsmouth. I am now looking for work, so I can further my career. Warmfront LTD - Dukinfield - June 2013 - Feb 2014 Job Title - Telesales/Administration • Outbound calls to local areas to inform them of the schemes availible, for loft and cavity wall insulation. • Mail merging to local areas, with outbound calls to customers, for feedback and for extra details if required to finish the service. • Data entry onto the database, cancelling and rescheduling appointments, making sure all updates are correct on the database. • Producing EPC documents and uploading all the relevant information onto the database. • Weekly, monthly spread sheets completed to record all work completed, and to then second check all the documents needed for the funding submitted. • All use of Microsoft programmes and telephones internal/external systems HOUSING 21 - Dukinfield –Dec 2012 – present Job Title – Care Coordinator • Providing care to the elderly and vulnerable in Tameside. • Working with Citrex and Webroster. • Managing a team of 10 to provide the care. • Interviewing, doing Appraisals and back to work interviews. • Checking timesheets and keeping all staff up to date with any issues. • Using all Microsoft packages, and putting new data on computer systems. • Being on-call when needed once a week, and to cover all shifts in advanced as soon as we can. • Liaising with Social Workers and care workers, to provide safe care and care packages. • Doing Care Plans and updating all new information onto the new systems. WILLIAM HILL PLC – Manchester - Dec 11 to Nov 12 Job Title – Deputy Manager • Reporting to my Shop Manager and District Operations Manager. • Attend meetings where necessary. • Maintaining a good working environment. • Banking and maintain the levels of cash in shop on a day to day basis. • Training and inducting new starters to the company. • Maintaining that all audits and daily security checks are done. • Updating the Health & Safety files, and making sure the monthly, and 6 monthly checks are up to date. • Making sure that the weekly targets are being made, if not why not and where we can improve. • Updating figures and gross profits on a daily basis in the shop diary, and then weekly in the diary. • Checking debit sales & ‘quick cash’ sales, and also all machine figures tally against previous days figures. • Support other shops if they need cover, by sharing cashiers. • Doing stock checks, and stores orders. • Making sure safety and security procedures are always followed. • Making sure that all info that is needed, and any new marketing is either changed, or ready for the next day and all staff have been briefed on any changes, and any special requirements for events are all present and correct. WILLIAM HILL PLC – Manchester – Jun 10 to Dec 11 Job Title – Customer Services Assistant (Promoted in Dec11) • Reconciliation of all tills, cashing up and banking. • Shop key-holder. • Regularly manage late night and early mornings. • Currently undertaking Deputy Managers course, previous courses include profit margin analysis and advanced customer relations. • Face-to-face customer service including dealing with difficult clients late at night. STOCKPORT COUNCIL – Stockport, Manchester – Feb 04 to May 10. Job Title – Residential Support Worker (First aid trained) • Providing general care for adults with learning difficulties, ensuring optimum well-being at all times. • Personal and intimate care. • Working as part of a learning disabilities team. • Adhering to care plans including administering medications. • Supporting emotional needs. • Liaising with outside agencies and families where appropriate including anyone requiring access to the building. • Co-ordination and documentation of health & safety and fire checks to current strict regulations. • Household and service user’s personal finances including banking and monthly budgeting. • Organising external activities and assessing appropriateness. • Co-ordination of building maintenance. APEX NURSING – Didsbury, Manchester –Dec 97 to Feb 04 (initial part time overlap with previous role). Job Title – Support Worker • Support work as above including travel around Greater Manchester and Lancashire. • Working within an agency moving within different environments from hospitals to nursing homes. • Working with a different client base every day. INTERESTS – Travelling, training at the gym, movies, outdoor activities, watching sports, equestrian.