Sarah N. Earl

Sarah N. Earl sarahnearl.com UX Researcher (925) 408 - 2389 - Passionate personality and critical thinker who thrives on enthusiasm and collaboration. Two years of quantitative and qualitative research experience and excellent problem-solving and presentation skills. Specialized in unpacking how people think through building connections and effective communication. Research Experience Skills & Tools WholeMoon.org — San Francisco, CA — UX Project Project managed a five-member team in the redesign of a businesses’ customer-facing website • Key goals from the research included development of an onsite booking tool and increased user engagement by implementing and designing a monthly newsletter using materials that were already being generated • Conducted usability tests and integrated feedback into design revisions, facilitated stakeholder review sessions to ensure the final design aligned with the original project scope and goals User Interviews Survey Design Data Visualization Usability Testing Heuristic Evaluation Competitive Analysis Journey Mapping User Personas A/B Testing Wireframing User Flows Sketch SurveyMonkey Sleep and Imaging Lab — UC Berkeley — Acedmic Research Research Assistant Conducted research to verify the hypothesis that sleep loss causes social withdrawal and loneliness • Coordinated recruiting 21 research participants including identifying potential candidates and scheduling interviews • Facilitated 10 “speak-freely” participant interviews • Collected fMRI data and performed and monitored EEG procedures and data collection as well as gave ongoing training for others to do the same Education UC Berkeley UX/UI Certification UC Berkeley BA Psychology Professional Experience Cybernet Entertainment — SF, CA — Nov. 2018 to Present Customer Support Representative • Redesigned the customer support survey to increase response rate (increased completion rate by 8% and open-text question response rate by 21%) • Initiated calculating the Net Promoter Score and continuously share updated data with the executive team • Design and deliver presentations detailing the actionable insights from support inquiries to the tech and product teams • Manage the collection of user content feedback from multiple channels and consolidate data to generate and distribute monthly company-wide reports Volunteer Exp. Teach in Prison UC Berkeley Worked with incarcerated students attaining their GED’s. Communicated effective feedback to improve curriculum.