CURRICULUM-VITAE
SARAS A. KARNIK
103, GANESH VILLA,
TEJPAL SCHEME,
ROAD NUMBER 2,
VILE PARLE (E),
MUMBAI - 400057
Tel: Mobile No: -
-
E-mail:-
Aim
To seek a challenging job through which I can prove my abilities and get exposure towards the world.
Personal Details
Date of Birth:
Marital Status: Sex: Languages Known:
Caste: Passport: VISA
13th May 1980.
Single.
Male.
English, Marathi (Mother Tongue), and Hindi.
Hindu
In Hand
In Hand (US VISA, B1 - B2, 10 years, Expires Oct 2017)
Academic Qualification
Graduation: - .........................................Completed B.Sc (Chemistry) in the year April-
Vocational Qualifications
Computers: - ......................................... Done DNIIT course (1 and half years) which includes JAVA, C++
Corporate Work Experience (At a glance)
Hinduja Global Solutions (HGS) .....................................
6 months
Deutsche Bank: .............................................................. 4 years 10 months
Integreon Managed Solutions: ....................................... 2 Years 6 months
Stream TracMail: ............................................................ 1 Year 6 months
Total Corporate work experience: ................................ 9 Years 4 months
Entrepreneurship (Online) Experience ........... 5 years
Online work profile (In brief) (January 2012 – Till date)
Article Writing
Word Formatting
Search Engine
Evaluation
Image Editing
Rating & Evaluating Ads
on Facebook
Web research & Analysis
Logo Designing
Web designing
E-commerce retailing
Websites I worked for:
1. Leapforce.com: Currently working on an Ads rating project to improve a social network site. Applied and
cleared 2 exams for Search Engine Evaluator’s position. Well versed with the job profile of an
Evaluator/Rater. Dec 2015 - PRESENT
2. iWriter.com: Written articles on iWriter.com. Joined in November 2011. Number of Articles written – 31
3. Elance.com: Joined elance.com in November 2011.
Profile: Writing Articles, Word Formatting, Data entry, Image editing, Logo designing.
4. Freelancer.com: Joined in April 2012.
Profile: Writing articles, Word Formatting, Data entry, Image editing, Logo designing.
5. Workfromhome.cc: Joined in October 2011:
Profile: Writing Articles
Online Work Profile (In detail)
1. Search Engine Evaluator - (Most preferred profile )
Recently applied for the position of Search Engine Evaluator at Leapforce. Studied their material thoroughly
and was well versed with the job expectations & profile. Cleared 1st and 2nd part of the exams. Evaluated
and Rated 14 tasks (LIVE job simulation of 7 Page Quality tasks and 7 Send to Device tasks) and gave stellar
performance using my Research, Analytical and written communication skills for the 2nd and 3rd part.
However, they disqualified me suspiciously in the 3rd exam (send to device tasks), without giving me any
reasons or feedback.
I was very comfortable with the job profile and I liked it. I have very good Research, Analytical and written
communication skills which are required for this job.
2. Rating & Evaluating Ads
Rating and evaluating Ads on Facebook, based on how Relevant, Useful, Entertaining, Offensive and
Misleading any particular AD is. This helps the Social Network site improve its Ads across people. I also
provide substantial reasons in the comments section explaining why I rated so.
3. Word Formatting
Worked on Legal Word documents for 2 years. We were a part of a global law firm called Clifford Chance. We
had to type looking at the PDFs and then format them in MS Word to match the PDF. My typing speed is
around 55 Words/min and I am familiar with Styles, TOC, TOA, Cross-References.
Formatting includes:
Character
Paragraph
Section
Outline numbering with
different sub-levels
Tables
Columns
Header & Footers
Footnotes
Looking for scanned pdfs or other textual files to be converted to Word. Also unformatted Word documents
which need exact formatting to match the Master copy. Expertise in Advanced MS Word Formatting. I can
provide quick turnaround of documents with accuracy. Willing to work on contractual basis also.
4. Writing Articles
Written articles for a website called www.iwriter.com. Topics like Medicine, Psychology, Relationships,
Computers, Entertainment and other general topics. Word count ranges from- depending upon
the client requirements. I can write quality articles with grammatically correct English and sentence
structures. Looking for clients with bulk articles on various topics as mentioned above. I can also rewrite
articles depending on the requirements. Willing to work on contractual basis also.
5. Image Editing and Logo designing
Intermediate level skills in Image editing, I use MS Paint, a screen capture software and Google Picasa
software to edit images. I have also learnt a couple of features in Photoshop, viz; removing/changing the
background & cloning.
Using templates from a Logomaker software, I can create and edit Logos for companies/businesses. I can
create the Logos in .JPG or .PNG format. Willing to work on contractual basis also.
6. Web content and designing
I can write content for web pages depending upon the business. Can elaborately write for the ‘Home’ and
‘About’ pages of a Website. Can design and edit web pages using the Website editor of Registrars, however,
I haven’t learnt HTML. Designed the following 4 websites from scratch:
1.
2.
3.
4.
http://memorableholidays.net/
http://divinetextile.in/
http://www.sonasregime.com/
http://www.toyzandmore.in/
5. Research, Analysis and Data processing
Experienced in Internet research and analysis. Passion to research and analyze data found online and on
search engines. Logical knack of narrowing down complicated searches by putting the right keywords.
Intermediate Excel skills.
6. Email writing
Very good email writing skills. I can draft professional as well as other emails using correct grammar and
sentence structures. Able to express complicated points/situations effectively.
7. Domain Flipping
Domain flipping is basically registering domain names and then selling them with profitable margins
to buyers. I register domain names which have the potential of yielding a good profit and then send e-mails
to relevant businesses that might need those particular domain names for their business. The domain names
depend on the keywords which are searched in Google the most.
Corporate Work Experience (In detail)
1. Worked as Assistant Manager in Hinduja Global Solutions (HGS).
(Job Tenure: May 2016 – November 2016)
HGS is a leader in optimizing the customer experience & providing a full suite of business process
management (BPM) services.
Our Client is Star India and we provide worldwide E-mail support for Star TV, Hotstar, & Star Sports (Digital
& Broadcast). We also provide support via Social Media like Twitter & Facebook
Job Profile
Queue Management
Assign, clear and manage high volumes of e-mails everyday ensuring they meet a TAT of 2 hours.
Provide 2nd level support to Agents and if need be resolve cases on our own.
Act as a liaison between the Agents and Star Clients.
Manage to and fro escalations with the Star Clients
Multi-tasking of all the above actions during the entire shift.
Other Responsibilities
Create and maintain a daily MIS of all the emails with proper categorization and sub-categorization
Create and maintain other reports for BAUs and as per Client’s requirement.
Manage all the contest documents played by viewers across all channels of Star.
Train new Agents
2. Worked as a Process Supervisor (Team Lead) in Deutsche Bank.
(Job Tenure: February 2007 – December 2011)
Company Profile: Deutsche Bank is a leading global investment bank with a strong and profitable private
clients franchise providing unparalleled financial services throughout the world. A leader in Germany and
Europe, the bank is continuously growing in North America, Asia, and key emerging markets across 76
countries.
Job Profile
Worked in US Asset services for International Dividends.
Sub processes:
Announcements:
Extract Announcements on a daily basis to prepare a report in Excel which is one of the Benchmarks for
Announcement.
Capture the Record date positions.
Book funds which we receive from Counterparty and process the Ledger entry.
Pos-rec Research and Resolution:
Extensive research of daily, monthly and yearly trades and reconciling dividend accounts.
Ensuring that the Dividend and Interest payments are credited to the right accounts.
Sending mails to the counterparty with necessary information and instructions.
Speaking to the counterparty in case of discrepancies.
Resolving the open items from the ledger by processing the entries.
Ensuring that the open item doesn’t appear in the ledger file for more than 30 days.
Additional responsibilities:
Training the new guys for the current process.
Regularly providing second level support to the new or junior associates or even fellow colleagues.
Preparing Benchmark reports for Announcements and Pos-rec.
Cross-trained for additional processes (within the department) in case of heavy inflow of jobs.
Preparing KOPs and training manuals for the Process.
Helping my manager with the MIS every month.
Handling all the responsibilities in the absence of the PS.
US Migration (Location: New Jersey):
In June 2008, migrated 2 processes from US to India. Trained at least 2 guys each on both the processes.
At times, simultaneously worked on them when needed. Prepared training manuals and schedules for the
same. Setup one of the processes entirely.
3. Worked as a Senior Legal Processing Specialist in Integreon Managed Solutions.
(Job Tenure: June 2004 – December 2006)
Company Profile: A business process outsourcing company that provides diverse information solutions in
investment banking, management consulting, legal, publishing and e-learning. The Company has its
offices in New York, London, Los Angeles and Mumbai.
Job Profile: Worked on legal word documents. Formatting of legal documents, interpretation of text and
making appropriate changes on the existing legal documents as per client specifications. Interacting with
the client regularly over the phone (VOIP) and/or through mails for any queries or other technical
assistance.
Additional responsibilities: Trained the associates for English development, prepared the curriculum for
the same as well as the timeline. Assist the shift lead & act as a back-up shift lead in his/her absence.
Mentor the newbies and come up with new ideas, SOPs (Standard Operating Procedures) for the hub.
Assisting team members in solving their work related queries.
4. Worked as a Senior Agent in Stream Trac Mail
(Job Tenure: - December 2002 – June 2004.)
Company profile: - Streams is a call-center providing Web-based technical support to customers in a
timely and professional manner.
Projects Handled:
Worked for Hewlett Packard (HP Deskjet Printers, HP Pocket PCs). Provided technical support to
customers via e-mails.
Worked for Gateway Computers:
Job profile: -. Providing chat support to the customers. Chatting live with the Customers while they are at
their systems. Sharing their desktops if necessary, for troubleshooting purpose. Perform duties as posted
in the schedule and meet the client requirement. Research on newer products and issues. Monitor
personal performance and progress and also provide second level support to the junior agents.
Achievements
Got a Spot Award for the Month of April 2010 in Deutsche Bank
Hobbies
Music
Watching Movies
Cricket
Innovating & trying new things
Assets
Good communication skills, both
written and spoken.
Like to learn and explore.
Good logical & analytical mind
Adaptive to new situations.
Hardworking and honest.
Saras karnik
