Sean Patrick Hermosisima

Skype ID: live:95ed10307f60878e Sean Patrick L. Hermosisima 2798-B Larbaf St. Bruger Subd. Putatan, Muntinlupa City Mobile #: - Email add:- Personal Data Date of Birth: 29 August 1993 Age: 27 Civil Status: Single Citizenship: Filipino Languages/Dialects Written & Spoken: English, Tagalog Height: 5’7 Weight: 148 lbs. Fathers Name: Peter Shane S. Hermosisima Mothers Name: Antonette L. Hermosisima Educational Attainment Elementary: Sherlyn Learning Center (2005) Highschool: Trece Martires City National High School (2009) College: AMA Computer Learning Center (IT 2009 - 2011) Vocational: TESDA (Electrical Installation and Maintenance 2014) Certificate No- Special Skills: Computer Applications – Microsoft Office Hobbies & Interest: Playing guitar, drums, internet surfing, reading books & watching movies Work Experience Nano Hearing-aids Work at home April 2019 – April 2021 Customer Service / Sales / Technical Support (Supervisor) – Promoted Answering inbound customer service call, sales, technical support. Answering Supervisor call if the agent requested for me to talk to their customer and looking for the person higher than them. Doing outbound calls to follow up if the customer is needing an assistance or more instructions about their hearing-aids. Reporting stats of my agents and send it to my manager for them to keep on track about the scores, and KPI’s of the agents everyday. US Direct Protect Work at Home March 2018 – March 2019 Sales Assistant Representative, Qualifiers (Vehicle Warranty) We are offering Vehicle Factory Warranty Extension for the Customers who are qualified and not exceeding 175k miles on their Vehicle. We do transfer the Customers on the Sales Department if their Vehicles are qualified. C3 (Customer Contact Channels) 3030 Rizal Drive West cor. 31st st., Bonifacio Global City 1634 Taguig City Philippines April 2016 – February 2018 Customer Service Representative (Spirit Airlines) ● Airline reservation ● Flight cancellation ● Flight modification ● Verifying voucher to their existing reservation (if applicable) West Contact Services, INC. 24/F The Exportbank Plaza, Don Chino Roces Avenue corner Senator Gil Puyat Avenue, Urban Ave, Makati City January 2014 – March 2016 Technical Support Representative (Frontier / Verizon) Troubleshooting phone service. Billing. Retention. Payment processing. Creating trouble ticket for the phone service of the customer and sending a technician in their area. Expediting the process of technicians appointment. Alorica Philippines, INC. 5/F Alphaland Southgate Tower, Edsa Cor., Chino Roces Ave., Makati City September 2012 – December 2013 Customer Service Associate (Amazon) Checking the status of the customer’s order. Extending the customer’s Prime membership acct. Checking the eligibility of the item if the item is refundable, returnable and replaceable. Digital Music Creatives Inc. Ayala, Makati City June 2011 – August 2012 IT/Administrative Staff Assisting on computer file maintenance with the assistance of IT Analyst. Event Coordinator. Department of Social Welfare & Development Malvar St., Manila January 2010 – June 2011 Data Encoder Data entry based on beneficiary. Municipality of Trece Martires City Trece Martires City, Cavite Year 2007 & 2008 DOLE project summer job for students Duties & Responsibilities: House keeping. Gardening. Street sweeping. Sss #- Philhealth #- Tin #- Pag-ibig #-