Seema Singh

SEEMA SINGH Mobile: - ~ Res.: - ~ E-Mail:- Program Management / Project Management PROFESSIONAL ABRIDGEMENT Above 20 years of experience in Program Management, Quality Management and Risk Management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams. Seasoned Auditor with over 10 years’ experience in performing internal audits. Possesses experience in Pharma Industry Processes, GXP, Validation Rules and Standard Operating Procedures based on ITIL framework. Proven success in helping clients to achieve and maintain compliance and improve internal controls Expert in agile and waterfall project management methodologies. Significant experience of working with Customers, Development Managers and Technical Teams for securing & executing concurrent projects. Preparing proposals, business presentations to clients, resource planning, architecture evaluation, technical direction, effort estimation, tracking, risk management, audit and status reporting & mentoring. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Good experience in travel industry Good communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Areas of excellence includes: -Program Management-Client Handling-Agile -Project Management-Risk Management -Quality Management - Release Management-Defect Management - Internal Audits Certifications Certified Software Quality Analyst (CSQA) Certified Scrum Master (CSM) Certified Lead Auditor for ISO: 9001:2008 Certified Lead Auditor for ISO 27001:2013 SCHOLASTICS M.C.A. from Regional Engineering College, Rourkela, Orissa in 1995. B.Sc. (Physics Hons.) from Sambalpur University, Rourkela, Orissa in 1992. PERSONAL PROFILE Date of Birth:12th June, 1972 Address:Flat No – D3/6, Animikha Housing Complex, Rajarhat, Kolkata – 700156 EMPLOYMENT RECITAL eRevMax TechProject ManagerSince Feb’10 Key highlights: Understanding and coordinating client’s needs / enhancements, customization of product accordingly and consulting with technical team to provide solutions as per the delivery schedules. Coordination with the partners, for integration with the PMS and the channels Coordination between systems, development and support teams to ensure smooth and timely delivery of all products. Controlled post release defects, as the release manager of all Ratetiger products. Trained the team members on SCRUM Process and implemented the same across multiple project teams. Coaching on writing effective user stories, arriving at precise estimations, tracking velocity and planning releases Tracking metrics and implementing improvement strategies based on the same WIPROQuality Manager Jul’07 – Mar’09 Key highlights: As a quality manager of an account with 350 team members, conducted regular audits for all projects to ensure that the projects are in progress as per the schedule. Identified the gaps in the implementation process and took effective steps to ensure better compliance. Regular interaction with the clients to understand the validation requirements and with the project managers to ensure that the client requirements are met. Gathered and analyzed the customer feedback to identify the areas of improvement, and get them included in the project plan to ensure their completion. Collected and analyzed the metrics data for each project, thereby ensuring that each project met the organizational guidelines in terms of metrics. Conducted Trend Analysis and shared with the senior management to show improvement in the customer satisfaction level. Implemented Lean to eliminate waste and save cost Deftly imparted trainings on Pharma Processes (ESOPs and GxP) to the team members. As a quality manager for the pharma client Novartis, effectually conducted validation reviews for Novartis. Assisted the client in defining the Metrics Collection and Analysis Process. As an internal auditor of ISO 9001:2008, conducted Internal Audits for other Accounts in Wipro. UshaComm, KolkataQuality HeadJun’04- Jun’07 Key highlights: Role:Quality Head Period:Sep’06 – Jun’07 As the management representative, handled external & internal audits Compiling reports of audit results to senior managers. Examined SLAs and prepared MARs Highlighted the risk areas, metrics analysis report and the improvement scope to the senior management. As the quality head, develeoped the ISO & CMM awareness among the employees and conceptualized the processes. Managed compliance to the requirements of SW-CMM model & ISO 9001:2000 standard. Conducted regular trainings for the 150 employees of the organization. Role:SEPG Head Period:Jul’04 – Oct’05 Coordinated regular audits to identify the areas of improvement and to ensure the compliance across the organization. Established the process to collect and analyze customer feedback in every six months. As SEPG head, conducted Trend Analysis and shared with the senior management to show improvements and weaknesses in different areas. Examined and identified the weaknesses and gaps in the Software Engineering Processes and facilitated the process improvements to better suit the organizational needs. Managed maintenance and compliance of QMS across the organization, with around 500 employees, to identify the gaps in the implementation process and took effective steps to ensure better compliance. Successfully reviewed and implemented the Process Change Requests. Successfully identified the process improvement opportunities. As the testing team head, established independent testing team to ensure QA/QC approval before each release, for each product. As a testing head ensured QA/QC approval for each product release. CMC Limited., KolkataIT ManagerAug’95 to Jun’04 Growth Path: Associate EngineerAug’95 to Oct’97 EngineerOct’ 97 to Feb’00 Senior EngineerMar’00 to Dec’02 IT ManagerDec’02 to Jul’04 Accredited for: Hardwork put in as a CMM Assessment Team Member in obtaining CMM Level-4 in CMC-ER (SI) in Oct’03. Excellent contribution towards various activities involved in the projects in Oct’02 & Oct’01. Exemplary contribution in developing and implementing the CTMS Application Software in Oct’00. Honoured with Outstanding Rating Award during Apr’00 – Feb’01 for sense of responsibility, timely actions and dedication towards work. Title:CMM Implementation at CMC Roles:Software Quality Assurance, Assessment Team Member and Process Owners of KRA’s. Period:Nov’01 – Jun’04 Responsibilities: As an SQA, implemented the OSSP (Organization Specific Software Processes) across CMC-ER, Systems Integrations SBU and geared the organization for SW CMM level 5 certification. As an ATM, conducted orientation of the project teams in the various processes and facilitated in the implementation of the processes across various projects. Managed periodic reviews and audits to check compliance. Supervised the team member for the SEI-CMM assessment of CMM ER SI. Prepared action plans based on Gap Findings. Title:Computerized Treasury Management System Role:Project Leader/Manager Period:Mar 99 – Jul 2004 User Company:Government of West Bengal Hardware:Compaq Proliant ML530, Dual CPU with Xeon Processor and RAID5 Technology, on LAN with P-III Clients and VXL Thin Clients. Operating Systems:Caldera Linux, SuSE Linux, UnixWare 7.1 and SCO UNIX 5.0 RDBMS/ GUI:Oracle 9iAS, Oracle 9i/8i/7.3 and Developer2000 Responsibilities: Participated in the complete range of project activities, starting from conceptualization, testing and maintenance of the project. Analyzed the business requirements and identified the customer pain area to tailor the technical solutions to achieve customer satisfaction. Coordinated in all stages from understanding the business requirements, analyzing the problems, tailoring the solutions, delivery & implementation of the system software, acceptance test support, documentation, pilot site implementation, provided software maintenance support and training to the Treasury Staff. Reported out on health of product and team performance against established service level agreements at monthly upper management reviews. Managed application of database concepts, i.e., Installation, Configuration, Preventive Maintenance and Troubleshooting, Application Tuning and Performance Monitoring and ported the application to 3-tier Architecture using Oracle 9iAS and Thin Clients for Front-End Application. Analyzing user needs and requirements to determine feasibility of design within time and cost constraints. Consulting with customers about software system design and maintenance; monitoring and ensuring customer delivery during the transition period. Effectually formulated the coding standards for design and development of the application software. Deftly implemented various checklists, Customer Survey Reports to ensure smooth operations at all 55 treasuries. Evaluating customer needs (program and technical) and coordinating live product trials/ demonstrations at client site. Title:State Finance Monitoring System Role:Project Leader Period:Feb’02 – Jul’03 User Company:Government of Madhya Pradesh Hardware:EPIC server with RAID1 technology on LAN with P-III clients. Operating Systems:Linux and Red Hat Advanced Server2.1 RDBMS/ GUI:Oracle 9i, Oracle 9iAS and Oracle 9iDS Title:OASYS (Oil Distribution and Accounting System) Role:Team Member Period:Aug 95 – Aug 98 User Company:IBP Co. Ltd., A trading Organization in Petroleum Industry. Hardware:DRS6000 with Dual CPU on LAN with Pentium Operating System:UNIX SVR4 RDBMS/ GUI:Sybase 10 and PowerBuilder 4.0