Segale Mosheshe | Freelancer Resume

Curriculum Vitae GENERAL INFORMATION Title:MR First Name:Abram Segale Surname:Mosheshe Residential Address:2058 block B Mabopane 0190 Republic of South Africa E-Mail Address-Phone Numbers:- (cell) - (home) Date of Birth:- Marital Status:single Skills:computer literacy communication skills data capturing customer care Languages:Tswana, English EDUCATION Year of completion:1998 Educational level:Matric School/College:Atteridgeville College Course, Examination:Certificate of Secondary Education WORK EXPERIENCE Company : Standard Bank Date : 1998 - 2000 Job Title : Teller Duties and responsibilities Handling cheaque and deposits Payout salaries, solving queries Rendering service to customers Company : Telkom SA Date : 2001 - 2003 Job Title : Data Capturer,Machine operator Duties and responsibilities Creating land lines using CBS Creating spare ports Data cleaning using CBS system data capturing Company : Telkom SA Date : 2003 – 2004 Job Title : IFMC Call Center Duties and responsibilities serving the customers with information Working with faults and orders Managing the work flow of faults. Placing orders using Telkom system including programs. Both inbound and outbound calls Company : Siemens LTD Date : 2004 – 2005 Job Title : Call Centre Agency Duties and responsibilities Logging calls for clients if the system is down or faulty. Logging calls and transfered to the specialist of the system. Provide technician with info to attend a fault and called back with ref number. Clear calls after completion Company : Telkom SA Date : June 2005 – April 2005 Job Title : DISPATCHER Duties and responsibilities Dispatching faults to relevant Technicians Arranging &scheduling faults as per region if the system is down or faulty. Company : CCN-BMW OUTSOURCE Date : 2006 – 2009 Job Title : CALL CENTRE AGENT Duties and responsibilities To deal with all incoming customer calls relating to the product and maintaining a high level of telephonic etiquette at all times. Log case on future Call. To ensure a high standard of detailed information relating to Case Management. To follow -up with customer and other parties on a regular basis until assistance has been provided to the customer. To ensure customer satisfaction at all times as far as possible relating to the issue/problem at hand. To provide information to the customers at their request relevant to the product: 1. Motor plan extensions 2. Price of new vehicles 3. New launches 4. ETC To provide Roadside assistance to BMW customers To liase with the relevant specialist in situations where they require specialized Information in order to assist a customer. To liase/mediate with Dealer on behalf of the customer wherever necessary. Must meet a quality rating of 80% Close all roadside assistance cases the same day wherever possible Reach a productivity level of 75% Plan and priorities task on hand. Company : T-R-M NISSAN DIESEL Date : 2009 – 2010 Job Title : CALL CENTRE AGENT Duties and responsibilities To deal with all incoming customer calls relating to breakdown Log case on call logging system Co-ordinate between the client and the mechanic relating the breakdown. Company : MBSA - Debis Fleet Management Date : 2010 – 2012 Job Title : Customer Service Representative Core Description: As a primary point of contact for Mercedes Benz customers, maintain high quality service. Duties and responsibilities Act as a central point of contact for customers through multimedia contact channels. Handling enquiries and complaints from customers concerning a range of Mercedes Benz products. Resolving customer complaints and escalating as necessary within agreed turnaround times. Identifying customers needs and providing information on a broad range of Mercedes Benz products and services, cross selling where appropriate. Logging custome calls and customer case management. Maintain high standards of product knowledge and adherence to protocol to ensure that the customers receive accurate and conistent information. Assist in championing the need for continuous improvement. Company : Siemens Healthcare Date : October 2012 - to date Job Title : Customer Service Representative Core Description: To provide a professional single point of contact interface between Siemens Healthcare and its Customers. Duties and responsibilities Receive Incoming Calls from Customers Give feedback to Customers on Outstanding Faults and Orders Ordering and planning System Modification Escalate Customer Issues to Management Log and Dispatch calls to Field Application Specialists Monitor System downs Established/maintained relationship with customers Perform Administrative Duties Data Capturing of new Equipment into local SAP system Planning of Pm Services for Customer machines Planning of Annual QA tests for Customer machines Dispatching Field Service Engineers to Customers Arranging Quotations requested by Customers Assist Business Partners with Helium and spare part Orders Create Commercial Invoices for Exports Goods Order Spare parts on behalf of Field Service Engineers Follow up on Ordered Spare parts Track Spare parts on the DHL website Inform Customers and Account Executives of any Spare parts delay Handled of all related queries/disputes from Internal and External Customers REFERENCES Name:Maria Rakomane Position:Team Leader Company:Siemens Healthineers Phone number:- Name:Sias Van Deventer Position:Manager Company:Siemens Healthineers Phone number:- Name:Levi Naidoo Position:Team Leader Company:Mercedes Benz Phone number:- Cell: - Name:Gavin Bushney Position:Team Leader Company:BMW Phone number:- These is to confirm that the above mention info is correct Other references are available on request.