Shadae Mckoy

Shadae Mckoy Customer Support Representative Customer Support Representative with 4 years of experience working in the BPO industry as a Customer Service Representative assisting customer in placing orders, tracking packages, processing refund, hotel reservation, booking airline ticket, live chat support, email support, updating bank account status, handling medical reports, resolving customers issues. Also have experience working as an Appointment Setter working with a Real Estate Company calling clients and businesses to set an appointment with realtors to buy or sell properties. My experience working in the BPO industry and with different clients as taught me how to handle stressful situations and work successfully both on my own and with a team to meet my objectives. My extensive training, professional background, and dedication to the mission make me an excellent asset to your company. I take my job seriously and one in which I’m well-suited. -- Morant Bay, St. Thomas, Jamaica Work Experience Krause & Kinsman Law Group LLC Legal Assistant 09/2022 - 11/2022 • Email Support • Sending SMS • Taking Inbound call and creating case for Client through Smart Advocate. • Sending Agreement form by email and Fillable Questionnaire by email. • Assist Client with Probate Inquires • Calling client through Outbound call to complete the Initial Interview for claims that their filing. Call Tend Appointment Setter 07/2022 - 09/2022 • Setting Appointment • Scheduling Appointment • Persuasive and results-oriented • Generating Lead • Prospecting 876TravelConsultant Virtual Assistance 01/2021 - 05/2022 Achievement • Social Media Management • Hotel Reservations • Email Support • Booking airline tickets • Live Chat • Social Media Post • Creating Flyers Direct Sales Agent Digicel Jamaica Kingston 3/2020 - 3/2021 Achievement •Selling Sim cards. • Converting Sim cards from the other network to our network. •Issuing free data service to customers who download all the apps we offered. • Introducing products and services to customers, explaining details. Customer Service Representative/Sales Representative Itel Bpo 11/2019 - 11/2020 Kingston Achievement • Live Chat Support • Email Support • Placing error free orders to maintain customers satisfaction. • Tracking Packages to resolve customer's concern. • Processing Refunds in a timely manner. • Assist customer in creating an account on our website so they can be able to place orders. Customer Service Representative Startek Kingston 9/2018 - 10/2019 Achievement • Booking hotel reservation and airline tickets for guest. •Good communication skills. •Resolving customers issues to satisfy customer needs. • Answer customers promptly to avoid calling waiting time and holding time. Member Care Agent/Teller First Heritage Cooperative Credit Union Kingston 7/2018 - 8/2018 Achievement • Assist members in reactivate their dormant account. • Updating Bank account status. • Ability to multitask • Proficient in Power Point, Excel, Microsoft Skills. • Develop good communication skills. Clerical Skills Bay-point Medical Laboratory 4/2018 - 7/2018 St. Thomas • Prepared materials to be filed from departments and employees. • Handling medical reports. •Assisted with delivering medical reports to doctor's office. Data Entry Rural Agriculture Development Authority 10/2015 - 11/2015 • Assisted Farmers in filling out their application forms for their farmers I.D. • Maintaining Crops on farm. • Issuing Farmers I.D. Skills • Empathy • Active Listening • Inbound Inquiry • Live Chat Support • Punctuality • Data Entry • Inbound Sales • Email Support • Adaptability • Good Communication • Upselling • Book Keeping • Patience • Flexibility • Calendar Management • Administrative Support • Team Work • Time Management • Social Media Management • Smart Advocate • Problem Solving • Customer Service Skills • Creating Flyers Education Credit Diploma in Business Education St. Thomas Technical high School- Caribbean Secondary Education Certificate (CSEC) Principles of Accounts - 3 Principles of Business - 2 Office Administration - 3 • Appointment Setting Information Technology - 3 English A - 3 Human and Social Biology - 3 Integrated Science - 3 City & Guilds Level 3 Mathematics – Pass English - Merit