Shafiq Ahmed

Shafiq Ahmed - Inside Sales Executive, SME, Customer Support & Service, MIS, Back Office, Computer Operator. Office Coordinator, Operation Executive, HR Officer, Training Coordinator, CRM Executive. - B2\60 Madanpur Khadder New Delhi 110076 EDUCATION ➢ Bachelor In Art From Maharishi Dayanand University Rohtak. CAREER OBJECTIVE Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. PROFESSIONAL High school and secondary completed from BVB Lajpat Nagar New Delhi. KEY EXPERIENCE Inside Sales Executive. Cyber Security Trainings. Procom Technologies Co. / Riyadh-KSA (WFH) /June- 2020 – till present. SKILLS • • Microsoft Office Suite, MS Outlook, Advance Excel, CRM. • • • Business Professional Stats Database Management • Team Leadership • Conflict Resolution • • AWARDS Cold-call prospects that are generated by external sources of lead. Develop sales opportunities by researching and identifying potential accounts. Identify decision makers within targeted leads to begin sales process. Maintain and expand the company’s database of prospects. Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc. Set up and deliver sales presentations, product/service demonstrations, and other sales actions. Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell. Handle inbound, unsolicited prospect calls and convert into sales. Enter new customer data and update changes to existing accounts in the corporate database. EMPLOYEE OF THE MONTH April- 2018 Ienergizer. SME, Customer Support & Back office Executive. MMT-IEnergizer / Noida / 2017 –TO Mar 2020. CERTIFICATIONS • • • • • • • Diploma in Computer Application Year- 2013. Advance MS Excel 2015. Responsible to handle the escalation issues. Responsible for answering the customer query. Help customer to info about his travel arrangement Handling the issues related from Domestic and International flight. Resolution for the Escalations. Providing the Back Office support to the customer. Help customer to get info about flight reservations, itinerary changes, baggage concerns and questions about customer loyalty pr. HR Officer & MIS Executive York Business Centre / Okhla Ph-1 Delhi / 2015 – 2017 • • • • • • • • Handling Joining documents and other operational jobs, employee grievances. Handling end to end recruitment profiles. Conducting HR interview for the overseas candidates and Office recruitments. Handling the wages part of office employee. Sourcing relevant profiles using Job Portals/LinkedIn/Referrals/Head Hunting as per client requirement. Conducting a first level telephonic screening of the shortlisted candidates. Scheduling candidates for technical/HR interviews. Follow ups with selected candidates until the day of joining. Training Coordinator. Nexcons Pvt Ltd / Riyadh, KSA • • • • • • • • Responsible for communicating with trainers and managers to identify training needs and mapping out development plans for teams and individuals. Responsible for managing, designing, developing, coordinating and conducting all training programs. Communicate with team leads and identify the training requirements for departments and individuals within the organization. Responsible for development, management, and coordination of education sessions and programs. Support and work closely with Trainers to assist them in all facets of Training and Development. Mapped out training plans for individual employees. Handled logistics for training activities including venues and equipment. Responsible for maintaining internal online sites, databases and course materials. Accounting Clerk Al Mansour Hotel / Riyadh, KSA • • • • • Handling of Receive, direct and relay telephone messages and fax messages. Making MIS report on daily bases. Making the Payroll monthly, vacation pay & ESB. Handling Direct the general public to the appropriate staff member. Handling & maintain the general filing system and file all correspondence. Assist in the planning and preparation of meetings, conferences and conference Telephone calls. • • • • • • Make preparations for general and committee meetings. Maintain an adequate inventory of office supplies. Respond to public inquiries Provide word-processing and secretarial support. Type confidential documents on a word processing system Handling & solving the staff issues. MIS Executive Tata Indicom Pre Paid / Okhla Ph-3, Delhi • Responsible for Maintaining Accuracy % of all circles. • • • • • • • • Responsible Scanning of Cafs under given time frame. Responsible for every Cafs scanning & Update the system of TTSL. Responsible for Storage Part of all Cafs of North Zone. Responsible for making MIS report on daily bases. Responsible for making the monthly salary of executives. Responsible for capturing of data weekly or monthly wise. Responsible for coordinating with the client. Responsible for all the images was clear which we upload in DMS. Responsible for arrange all the cafs of VTM required. Technical Qualification and Skills • • Ms Office: - Ms word, Ms Excel, Ms Power point, Ms Access. Internet Ms Outlook. Computer Applications, PERSONAL DETAILS:Name : Shafiq Ahmed Father’s Name : Late, Rafiq Ahmed Date of Birth : 16/Apr/1986 Marital Status : Married Sex : Male Nationality : Indian Language Known : Hindi, English & Urdu I assured you sir if I select to work under your supervision I will perform my duties to full satisfaction. Date…………………….. Place…………………… Signature (Shafiq Ahmed)