Shamaine Delas Armas

Shamaine Delas Armas- |-|Bulacan, Central Luzon PROFESSIONAL EXPERIENCE August 2017 – February 2018 CENTURY 21 NORTHWEST Inside Sales Agent          Source new sales opportunities through inbound lead follow-up and outbound calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executive for further development and closure Close sales and achieve quarterly quotas Research accounts, identify key players and generate interest Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects June 2015 – July 2017 ACCENTURE Customer Service    Provide outstanding customer service and support by solving telephone inquiries from customer Responsible for navigating computer system to track calls, gathering information and effectively resolving the issues or queries which caused the customer to contact the CCC Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. July 2012 – April 2015 FAMILY PROPERTY SOLUTIONS Virtual Assistant    Interact with potential customers and schedule viewing for them and answer any inquiries they may have. Call sellers and get information about the house/property they are selling. Update database/CRM (Buyers on fire) September 2007 – April 2009 HSBC Processing Executive  Work for M&S Money account (UK Based credit card company). Help credit card holders manage their accounts (payments, sales, account inquiries July 2006 – July 2007 SITEL Travel Agent  Book airline tickets within the US using our customer's points. Trained in using the Galileo system. EDUCATION 2002 – 2006 PHILIPPINE CHRISTIAN UNIVERSITY Bachelor of Business Administration Major: Management Grade: Complete SKILLS Advanced: Intermediate: MS Word MS Excel, MS Powerpoint PERSONAL INFORMATION Gender: Age: Address: Nationality: Female 32 Block 13 Lot 32 Sampaguita St. Milflora Homes Sabang, Baliuag, Bulacan, 3006 Philippines Filipino INTERNET SPEED TEST TYPING TEST DISC TEST