Shamille Villagonzalo

I have over 3 years of experience working in the BPO industry. I assisted both U.S and Australian customers. I tailored fit the needs of my clients and provided them with satisfaction.
I have In-depth knowledge of customer service protocols and practices. Well-versed in providing assistance to clients in various aspects and troubleshooting arising problems. I handle both billing and technical tasks like process refunds, payments, bill explanation, setting up emails, data entry, monitoring coverage issues and mobile internet problems,eBay listing and writing and so on. I know MS Word, Excel, Oracle Siebel, MS Outlook and Google sheet.
I always keep track of my daily obligations at work. I work ahead of time to meet the deadline.
Ready to use any tools that can help me make my job faster and efficient. And also, I can do the job with less supervision.