Shane Hughes
43 Woodlands Green
Arklow
Co.Wicklow--
RELATED EXPERIENCE
Arvato Global Finance, July 2014 ‐ present
Sales and Revenue Team Lead (October 2014 - present) on all interactive Channels, Phone, Email and Chat on all Google products – Account Associate(July‐August 2014), Workflow Leader(August 2015 ‐ present), Service level Leader(October 2015 ‐ present)
• Coach & mentor a team of Online Specialists to promote Team development and outstanding performance
• Supporting with planned or ad-hoc projects, daily tasks, covering meetings & weekly reviews with the Team and International Cluster.
• Implement proactive work methods to achieve required team targets eg. Revenue targets, KPI's, SLA's making sure the team are driving strong results.
• Generate & deliver reports for Management with performance, statistic and trends, presented with appropriate recommendations with Plans created for development
• Coordinating between the team and management to ensure smooth work process and Metric understanding for all Agents - doing 1-2-1's and coaching
• Directly manage a large team's performance based on positive working environment, driving culture of continues improvement while simultaneously working with other International Revenue Leads
CIT International Cash Operations Applications/Accounts receiver Feb ‐ May 2014
Processing and maintaining accounts across seven countries, target based applications role
Allied Irish Bank, Customer Service Officer (CSO) 2008 – 2013
Branch based role incorporating a number of roles and duties, Office role administration, Customer service, Cash security, Branch security, ATM, IDD, Sales(direct & indirect), Deposit retention, Accounts Cash supervisor, Keys, Marketing, Identification, inventory, targets
Atlantis Concordia t/a The Lime Café Bar, Dun Laoghaire Venue Manager 2007 – 2008
Bar management, Customer orientation, staff training, Rosters, Human Relations, Cash management, Stock management, Security management, Sales ,Functions, Marketing, Product, placement, Promotions, Revenue streaming, Forecasting and analytical analysis
Still Knights Company Limited, Group Operations/Venue management 2004 ‐ 2007
Rapidly expanding business from one venue to five, as an original management member we were utilized throughout the group. Cash management, stock management, promotions, sales, promotions, product implementation and launch, venue security, Human relations, Wages, rosters, holiday cover, maintenance, research and development
PV’s, Longford town, Co Longford, Accommodation /Bar / Venue supervisor 2003
Stock management, Customer service, forecasting and analysis, room maintenance, service, Cash management
Connotes Ltd t/a The Setanta House Hotel, Celbridge 2001 ‐ 2003
Junior Manager incorporating supervisory of all aspects of the premises Reception, Sales, Bar, Service, Function, stock, cash, security
Michelangelo Restaurant, Celbridge, Co Kildare 2001 ‐ 2003
Commis waiter, training in all aspects of a restaurant with a strong emphasis on stock, table management and service
Memberships/Interests - Arklow Rugby club, Gaelscoil an tInbhear Mor Parents Subcommittee Woodlands residence association The Red door fitness club, Judo member brown belt
Education
- 2016 Diploma in Business Operations Management
- 2014 Diploma in Project Management
- 2014 Diploma in Customer service
- Adwords Certification 2014 renewed 2016 Search, Fundamentals and Merchant center
- Google Full Partner Status 2014 renewed 2016
- Microsoft excel eLearn level 1&2
- Diploma in Accounting Advanced controls and transactions 2014
- FETAC Level 5 Certificate in Employee Law 2013
- FETAC Level 5 in Bookkeeping and Payroll compliance 2014
- FETAC level 5 in Food safety knowledge 2014
- Fundamentals of Google Docs
Leaving Certificate 305 points Salesian College , Celbridge, Co Kildare
References are available upon request
