SHANE MUSNI
Social Media Manager I Customer Support I Virtual Assistant
I am a professional and experienced Customer Service
Representative with over 14 years in the field of handling
various multinational clients. I also develop, implement
and oversee the online marketing strategy for businesses. I
create and execute social media marketing campaigns
and web content.
SPECIALIZATIONS
Customer Support
E-Commerce
CONTACT
INFORMATION
Logistics and Shipping
Relocation
Travel Management
Social Media Management
-
Web Content Creation
Social Media Campaigns
-
Paid Social Media
www.linkedin.com/in/shanemusni
Advertising
Search Engine Optimization
live:shanegm_13
Excellent Communication
Marketing Analytics
Photo and Video Ad
Creatives
Branding
EDUCATION & TRAINING
Elevate Virtual Assistance Services
CERTIFICATE
FOR
SOCIAL
MEDIA
MARKETING
AND
MANAGEMENT
St. Scholastica's College, Manila
Trained to create campaigns on Social Media platforms
BS
including Facebook, Instagram, Twitter, Pinterest,YouTube and
SYSTEMS
LinkedIn.
COMMERCE,
CLASS
OF
MAJOR
TECHNILOGY
IN
BUSINESS
MANAGEMENT,
2005
Manage social media planning for execution of marketing
Completed a Feasibility Study for an
strategies and community management.
Automated Library System
Implement marketing and promotions tactics that will lead to
social media growths and traffic from social media posts.
Monitor online presence of company's brand.
Can assist marketing team with developing and implementing
social media strategies.
Maintain strong social media and brand presence across
Facebook, Twitter, and Instagram platforms
Utilized social media analytics tools
Write copy for the website and social media platforms
Plan and execute social media campaigns
Measure the effectiveness of said campaigns
WORK EXPERIENCE
Customer Service Representative
MODLI
FEB
FASHION
2019
-
LTD.
MARCH
2020
Provides customer support through chat, email and calls that
concerns placing an order, processing of returns and
exchanges.
Responds to Trustpilot Reviews and Facebook page and
provide resolution for complaints or negative feedback.
Duties includes coordination of stocks to the warehouse,
address validation, updating hold status orders, out-of-stock
items, back orders and reshipment.
Residential Consultant
CROWN
FEB
WORLDWIDE
2017
-
FEB
GROUP,
INC.
2019
Receives incoming sales enquiries coming into the Branch;
quality opportunity through needs based targeted
questioning to either initiate residential sale appointment or
a phone sale process.
Maintain a high performance customer driven culture with
an emphasis on evidence of customer fulfillment,
operational excellence through a defect free service,
maximum value to all stakeholders in the relocation process.
International Customer Service Professional
SHELL
JUN
SHARED
2011
-
SERVICES
DEC
ASIA,
(B.V.)
2016
Delivers execution of processes and transactional tasks and
being accountable for end results.
Provide end-to-end management of customer’s shipment.
Completes both export or import process, complying with
SLAs and global process design.
Prepares and send accurate and timely pre-advise/shipment
approvals in accordance with clients requirements.
Place accurate bookings with carriers and ensure availability
of equipment and products through accurate forecasting.
Team Leader
APAC
JUN
CUSTOMER
2005
-
JAN
SERVICES,
INC.
2011
Provides developmental feedback and on-going training to
CSR based on call monitoring and tracking productivity
scores.
Responsibilities include interviewing, hiring, and training
employee; planning, assigning, and directing work,
appraising performance, rewarding and disciplining
employees; addressing complaints and resolving problems.
Identify areas of opportunity within the team(s) to develop
and implement comprehensive action plans.
Analyses performance through report generation, logging
and accurate tracking of call statistics
.
