Shanneeka Powell

Meet Shanneeka, an advocate for customers with an innate ability to make others feel heard and understood. She has over three years of experience in this sector and has built a reputation for her great communication skills, sensitive personality, and unrelenting drive for delivering top-notch service to every customer.

Shanneeka developed a profound respect for the value of good relationships while growing up. Her desire to serve others motivated her to pursue a career in customer service, where she rapidly learned that her abilities and attitude were ideal for the position.

She began her professional life as a support representative for a multinational corporation in the business process outsourcing industry and rapidly established herself as a key member of the team. Her pleasant manner and desire to go above and beyond for clients won her positive feedback and repeat business. She quickly gained access to leadership duties, during which she became in charge of mentoring new reps.

Shanneeka's success as a customer service representative is owed, in large part to her ability to listen to and understand her customers' requirements. Whether she's troubleshooting a technical issue or settling a billing dispute, she takes the time to get to the bottom of the problem and collaborate with the consumer to create a solution that works for everyone.

She has a natural aptitude for keeping calm and collected under pressure, in addition to her great communication skills. She excels in handling difficult situations with sensitivity and professionalism, always striving to make an unpleasant experience positive. 

The most satisfying aspect of working in customer service for Shanneeka is understanding she can make someone's day better. She takes pride in offering high-quality service and appreciates the challenge of finding innovative solutions to challenging problems. Shanneeka has over three years of experience and is eager to tackle new challenges. She looks forward to continuing to make a difference in the lives of her customers.