Shannon Rodricks

LINKS Linkedin: http://linkedin.com/in/shannon-rodri cks-8b7a25191 SHANNON RODRICKS FIELD SERVICE ENGINEER Mumbai, 401101, India - / WhatsApp (-)- SKILLS COMMUNICATION SKILLS TIME MANAGEMENT TEAM WORK TECHNICAL PROFICIENCY EXCEL ABOUT ME Dynamic and motivated Field Service Engineer boasting 2+ years of progressive experience at NCR Corporation. Proficient in a plethora of expertise such as EFT-POS terminals and PinPads, NCR SelfCheckout Machines, NCR ATM machines (Software/Hardware), EXCEL, OFFICE 365, .NET, C++, MICROSOFT SQL SERVER. Recognized for exceptional technical proficiency, communication, time management, and teamwork skills. Successfully graduated in 2020, holding a Post Graduate Diploma in Information Technology. Seeking to leverage my skills and experience to contribute to your team and drive success. SERVICE NOW OFFICE 365 WORK EXPERIENCE MICROSOFT SQL SERVER C++ .NET NCR COOPERATION WELLINGTON, NEW ZEALAND Jun 2021 - Sep 2023 FIELD SERVICE ENGINEER WHITIREIA UNIVERSITY WELLINGTON, NEW ZEALAND Jul 2019 - May 2020 IT HELPDESK SUPPORT DOMINOS WELLINGTON, NEW ZEALAND Apr 2019 - Jun 2021 ASSISTANT STORE MANAGER DGAINS SOFT SOLUTION PVT LTD MUMBAI, INDIA Jun 2017 - Jun 2018 .NET SOFTWARE DEVELOPER VISUAL BASIC HTML DRIVING LICENSE Driving license category Full NZ LANGUAGES ENGLISH HINDI MARATHI GUJARATI • Executed onsite installation, maintenance, and modification of complex systems and machinery. • Specialized in disassembling and reassembling machinery to repair or replace malfunctioning components promptly. • Hands on experience with NCR Retail Fastlanes (Hardware/Software)SelfServe Checkout R6C. SelfServe 90 (SS90). SelfServe Checkout R5(7350). SelfServe Checkout R6LN+(7357). SelfServe Checkout R6L+(7358). SelfServe Checkout R6C-CTM(7362). SelfServe Checkout R6-G(7364). SelfServe Checkout R5(7370). SelfServe Checkout R6-J(7707). • Hands on experience with NCR ATM (Hardware/Software)AllPoints. Kiwibank. BNZ. ASB. • Accurately repaired, calibrated, and maintained systems and equipment post-installation. • Provided top-tier technical support in diagnosing and troubleshooting issues in hydraulic, mechanical, and electrical systems. • Employed analysis skills to interpret reports and examine faulty equipment, leading to swift and efficient diagnosis of equipment malfunction. • Conducted equipment performance tests to ensure optimal functioning and demonstrated best servicing practices to customers. • Proactively scheduled service calls based on customer location and urgency, providing timely service. • Regularly updated and maintained assigned machines as per manufacturer specifications to ensure long-term serviceability. • Successfully investigated and troubleshoot approx. 20 product service issues weekly. • Demonstrates expertise in operating independently and delivering results in team-oriented environments. • Highly motivated with a strong sense of personal accountability. • Ability to quickly assimilate and adapt in novel situations. • Highly proficient in providing mutual guidance and support in team settings. • Skilled at managing time in fast-paced environments to meet the set deadlines. • Demonstrates exemplary interpersonal skills fostering a friendly and respectful work environment. • Excellent communication skills, proficient in both verbal and written formats. • Passionate about continuous learning and self-improvement. • Exceptional interpersonal skills honed by regular interactions with diverse individuals. • Detail-oriented with a robust work ethic combined with adaptability to grasp new concepts promptly and efficiently. • Utilizes critical thinking for analyzing problems, evaluating solutions, and making informed decisions. • Experience working flexible hours, including night, weekend, and holiday shifts. • Proficient in identifying, analyzing, and providing effective solutions to technical issues. • Experienced in collaborative team projects. • Led opening and closing procedures, suggesting improvements for enhanced operational efficiency. • Coordinated merchandise rotations and product displays to showcase new offerings and promotions. • Regularly audited store areas to preemptively identify and rectify operational issues. • Sustained safe and secure work environments for all staff members. • Balanced and logged daily sales transactions, facilitating accurate revenue recording. • Audited and maintained inventory counts, ensuring it aligns with monthly tolerance levels. • Scheduled weekly staff rosters considering business needs and employees' leave requests. • Analyzed customer feedback, developing strategies to heighten customer experience. • Trained new hires on protocol adherence and superior customer service standards. • Managed difficult customer interactions, supporting junior employees and preserving high standard customer service. • Engaged with customers fostering strong relationships. • Guided and trained team members to maintain high productivity and performance benchmarks. • Reported operational issues to upper management with precise detail. • Executed business strategies, increased revenue, and effectively targeted new markets. • Identified customer needs, negotiated and closed profitable deals with a high success rate. • Minimized financial inconsistencies by reviewing and verifying billing invoices and expense reports. • Troubleshot and rectified performance issues, optimising both databases and software • Engaged in complex projects with customers, managers, and end-users • Ensured hardware and software compatibility and resolved interface design issues • Executed phases of software development life cycle, including analysis, design, and testing • Developed new web and database applications after thorough analysis and evaluation • Monitored database performance to ensure seamless workflow • Performed vulnerability assessments and mitigations to uphold system security • Contributed innovative ideas in team meetings for design enhancements and deadline updates • Enhance software performance through corrections, modifications, and upgrades • Authored code fixes and enhancements for future releases and patches • Coordinated successful launches of new software, updates, and fixes • Designed and deployed scalable, highly available software products to improve productivity • Analysed work to create logic for new systems, procedures, and tests • Translated technical concepts into easy-to-understand terms • Documented software development methodologies for future reference • Conducted data modeling, and performed integration testing • Tested products for functional compliance • Applied Scrum methodology to estimate work hours and track progress • Investigated and implemented new and emerging software applications • Developed next-generation integration platforms for internal applications. EDUCATION WHITIREIA UNIVERSITY WELLINGTON, NEW NEALAND 2020 POST GRADUATE DIPLOMA IN INFORMATION TECHNOLOGY MUMBAI UNIVERSITY MUMBAI, INDIA 2017 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY