Shannon Wood

SW Shannon Wood Professional Summary Motivated customer service specialist with over 15 years experience in a fast-paced, team-based environment seeks Call Centre Telemarketing position within a dynamic company. Retail sales management experience, excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. I am driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse customer service environments. Work History - Surfers Paradise , Qld 4217 Skills ● Organizational Skills ● Problem Solving ● Customer Service ● Telephone Skills ● Call center experience ● Scripted calls ● Building Effective Relationships ● Troubleshooting Curios and Candles - Manager San Francisco, USA ● Promoted from Team Leader to Assistant Manager within 3 months ● Interviewed job candidates, made staffing decisions ● Counted cash drawers, made bank deposits ● Managed staff of sales associates ● Reordered inventory when it dropped below predetermined levels ● Hired, trained and evaluated personnel in sales and marketing ● Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10% Omni Recruit - Event worker Bundall, Qld. 05/2015 - Current ● Placed food trays over food warmers for immediate service ● Spoke with patrons to ensure satisfaction with food and service ● Displayed enthusiasm and knowledge about restaurant's menu and products ● Managed food delivery for 200+ guests for special events Mojo Communications - Appointment Setter Surfers Paradise, Qld. 05/2015 - 09/2015 ● Established and maintained external communications calendar, and Education Gemological Association Of Great Britain Brisbane, Qld. One Year : Gemmology 1986 Lane Community College Eugene, OR USA One year: General Studies, Liberal Arts managed scheduled assignments ● Conveyed noteworthy information about project successes and product updates to customer ● Operated multi-line telephone system to independently handle over 50 calls each day Confetti Pop Up Shop - Sales Assistant Broadbeach, Qld. 02/2015 - 06/2015 ● Engaged with customers in sincere and friendly manner ● Prioritized helping customers over completing other routine tasks in store ● Built relationships with customers to increase likelihood of repeat business ● Responded to customer questions and requests in prompt and efficient manner ● Recommended merchandise to customers based on needs and preferences ● Greeted customers in timely fashion while quickly determining their needs ● Achieved sales goals of $1,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships One Sun Communications - Consultant Florida, USA 03/2014 - 10/2014 ● Drafted and managed print, online and social media communications designed to promote company brand, image and values ● Established and maintained external communications calendar, managed scheduled assignments ● Provided feedback to all departments on brand consistency in outbound communications ● Served as primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts ● Easily met 60+ minute readings for clients requirement Commerce Energy - Sales Representative San Bruno, Ca, USA 05/2013 - 09/2013 ● Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory ● Met existing customers to review current services and expand sales opportunities ● Exceeded team sales goals ● Exceeded established sales goals and increased client retention by 20% Mansini Jewellery - Sales Associate Surfers Paradise, Qld. 12/2010 - 11/2011 ● Set up new accounts, established customer credit, set up payment methods ● Answered customers' questions regarding products, prices and availability ● Emphasized product features based on analysis of customers' needs ● Surpassed annual quota ● Increased sales by 10%