Shara Mae Quitorio

SHARA MAE QUITORIO Virtual Assistant | Customer Service Support GET IN TOUCH WORK EXPERIENCE SKYPE: live:.cid.5f05aba513c30081 Customer Service Advisor II Concentrix, an American business services company specializing in customer engagement and business performance- PHONE: - EMAIL:-FACEBOOK: Shara Quitorio SKILLS Customer Service Communication Computer Navigation Phone Support Email Support Integrity Microsoft Tools CANVA My primary role is to handle inbound calls, responding to inquiries, providing information about the products and services, tracking orders, order fulfillment Tasked to performed data entry in documenting the changes have been made on customer's account. Explained coverage plan to the customers by providing accurate information based on CRM. Utilization of CRM tool where all the customer's information were confidentially stored. Mail order processing Outbound calls to follow up about pending mail and online orders, discussed the challenges and issues. Offer possible options and alternate products to have it completed. Subject Matter Expert 2 months Provides support to newly-hired agents in familiarizing the tools and process. Audit call recordings Listening call recordings EDUCATION Bachelor of Arts, Computer Science University of Taguig City,- SYSTEM REQUIREMENTS