Shara Sheen Lapaz

SHARA SHEEN LAPAZ - ·-· Gemelina St, Cabanilla Dr. Brgy. San Miguel, Digos City, 8002 Philippines LEAD GENERATION SPECIALIST I'm a lead generation specialist who uses LinkedIn Sales Navigator and Instagram to find and engage potential leads. I search for the right people and businesses by looking at their job titles, industries, location and company sizes. Then, I send them personalized messages explaining how our offerings can help them. My goal is to create connections and start conversations that addresses their needs. I build spreadsheet with list of potential customers, nurturing relationships to build rapport, trust and interest. I also track how people respond to improve my outreach skills professionally. Using the LinkedIn Sales Navigator platform, I help our customer base grow by connecting with interested prospects. STRENGTHS AND EXPERTISE Communication Skills Product Knowledge Cold Outreach Empathy and Patience Vendor Relations Metrics and Reporting Problem-Solving Returns and Exchanges Data Management Multi-Channel Communication Client Relationship Management Administrative Proficiency Positive Attitude Technical Skills Employee Onboarding Active Listening Time Management Skills Training and Development Support PROFESSIONAL EXPERIENCE CoCreates Data Analyst and Lead Generation for Outsourced Marketing Department August 2022 - July 2023 Compiling lead data spreadsheet, executing targeted marketing email campaigns or Cold Outreaching., leveraging LinkedIn using Sales Navigator for strategic networking, and engaging in prospecting via Instantly. Accomplishments: Conversion of leads to sales Cold Outreaching Nurturing Knowledgeable in tools to gather leads information RCX Customer Service Representative August 2020 - August 2022 I worked as a Customer Service Representative for a well-known clothing brand in the US. I managed various customer orders such as checking order statuses, arranging replacements, processing refunds, and handling returns. I was skilled in using Zendesk and Shopify as our main tools for managing customer interactions and order tasks. Accomplishments: Knowledge in Shopify Top performer agent Modsy Merchandise Customer Success Team Leader October 2019 - May 2022 Utilizing Zendesk queues to proficiently manage and respond to customer emails of exceptional quality. Addressing customer concerns and inquiries pertaining to their orders with precision. Conducting both inbound and outbound phone interactions to provide dedicated support to retailers and optimize customer communication channels. Accomplishments: Top Performer in Stella Connect Survey Top performer in productivity Promoted twice originally from a MCS representative to Senior Representative to Team Leader Goldilocks (Earthgrain Incorporated) Human Resource Assistant April 2017 - June 2019 Establishing a talent pool of prospective candidates, identifying and evaluating potential employees through comprehensive search processes, Precisely managing data for newly hired staff, maintaining meticulous records, Conducting seamless new hire orientations for successful integration, and Strategically organizing events to boost employee engagement and organizational unity Accomplishments: Fulfilled vacancies in Store Operations for about 20 stores Traveled to conduct hiring and orientation for the new hires EDUCATION University of Mindanao Graduate Bachelor of Science in Psychology References are available on request.