Shavel Royal

·        Customer service skills acquired through experience

·        Negotiation and communication skills

·        Very consistent and organized     

·        Work well within highly demanding environments

**Education                       **

Montego Bay High School, St. James                                                                  2010 –2015 

9 CSEC passes (Inclusive of Information Technology, Office Administration, Mathematics, Accounts, Spanish and English Language); Grade 1 in all                              

Work Experience

Teleperformance, Freezone, Montego Bay                                      April 2017—July 2017

Call Centre Customer Service Agent

·        Received calls from customers

·        Resolved their issues in a timely manner

·        Developed and maintained positive relationships with customers

BIBO Global Opportunity, Online                                                                          June 2016 –Feb 2017

Part-time Teacher of English to non-native English speakers      

Royal Decameron, Montego Bay, Maintenance Department                          June 2014

Secretary (internship)

·        Made and answered telephone calls, completed word-processing and Excel documents and facilitated retrieval of items from the storage room

·        Improved multitasking abilities and implemented new problem-solving strategies

·        Learned how to cooperate with various persons from different social and ethnic backgrounds