Sheena Cabarce

I am currently working as a Telemarketer / Appointment Setter and have 9 years of Customer Service Experience. With those 9 years I spent, half of it as a Sales Representative for different campaigns based in the United States and Australia.

I also have a Technical Support background with the world's largest search engine and some Email Support with the same brand. Aside from those, I was also able to handle financial accounts with one of the largest financial institutions in the U.S and also have experience with Tax Preparation including loan, billing, and collections. With those years that I spent in the corporate world, I was able to learn how to use MS tools like MS Word, MS Outlook, MS Excel and Powerpoint presentation. I have a leadership background for more than a year and was able to do some initial interviews, coaching and doing admin tasks, initiated meetings and do training for onboarding agents and molding them on how to be effective and efficient. I was able to obtain a Six Sigma Yellow Belt certification with those past experiences as part of the leadership training. I've been awarded numerous times for providing excellent customer satisfaction from most of my campaigns to prove my efficiency as a Customer Service Representative.

With regards to Sales, I was able to maintain my spot at the top for a whole year by providing the most numbers of posted sales and the highest revenue. Aside from all that, I am also a writer at heart where I finished 6 books and uploaded them on Wattpad. I am still writing romance novels despite having these workloads