Sheena Lumayaga

M: - E:-FB: https://www.facebook.com/NimbusZero4 Skype:-Experience Real Estate Virtual Assistant / Right Hand / Personal Assistant November 2016 – April 2017  Data entry (Adding/Updating listings; MLS (OH and MI), real estate marketing sites like Zillow, Trulia, TourFactory, Craigslist, and ShowingTime for showings and appointments)  Social Media Management (Posting relevant updates on Hootsuite to publish on Facebook, Twitter, Pinterest, Instagram)  Created graphic designs for ads on Social Media using Adobe, Canva and Pixlr  Developed and managed websites (Wordpress, Placester and Weebly)  Managed real estate transactions using Dotloop (Filing and Sharing)  Email and Text Campaign marketing using Bombbomb, Mailchimp, RealtyJuggler, DriveBuyTech,MightyText and SlickText  Email management and organization using Wordpress, G-suite and Realty Juggler  Leads management and organization using Mojo, Public Records and Vulcan7  Project Management using One Note, Asana and Trello  Listing and Appointment management using ShowingTime  Documents Filing and Sharing using Dropbox and Dotloop Network Operations Engineer (Level III/Universal) (June 2014 – October 2016) Time Warner Cable Business Class  Managed internal and external computer networks for TWCBC’s VIP/Elite customers  Created advance troubleshooting manuals on cloud CRM  Network security monitoring  Conducted technical up-training and/or recursive to the teams within my Manager’s cluster  Handled call escalations such as Man-call, Supe-call and advance networking issues  Awarded as top 2 agent in TWCBC Philippines Account Executive (Level I) (June 2013 - June 2014) Comcast  Worked with Comcast Xfinity customers having data connectivity, television and phone issues  Conducted technical up-training and/or recursive to the teams within my Manager’s cluster Product Support Representative (Level II) / Subject Matter Expert I (May 2012 – May 2013) AT&T U-verse  Worked with customers having data connectivity, television and phone issues  Handled call escalations such as Supe-call and out of scope complaints  Received Client Choice award for being the top 1 agent for 8 consecutive months since hired  Promoted to Subject Matter Expert I (4 months) Product Support Representative III (February 2010 – October 2011) Linksys by Cisco  Created and managed internal computer networks for regular and IT clients  Provided and designed third tier level technical support for all Linksys networking products Product Support Representative (Level II) / Davao Site Ambassador / Subject Matter Expert (June 2008- January 2010) AT&T U-verse  Provided advance technical support to customers with data, TV and phone issues  Promoted to Davao Site Ambassador December 2008  Implemented training course for new hires  Created internet (no) connectivity and client mails troubleshooting manuals on CRM  Created troubleshooting workflow for top call drivers; slow and intermittent internet connectivity, PC optimization  Promoted to Subject Matter Expert I June 2009  Ensured compliance with administrative policies and accuracy of both technical and customer service by monitoring the weekly operations of the team under me.    Handled call escalations such as Man-call, Supe-call and product/service issues Conducted technical up-training and/or recursive to the teams within my Manager’s cluster Received top SME award December 2009 Education Web Applications Development (IT) Software Applications Development (IT) AMA Computer College (June 2005- April 2008) BS in Criminology (Undergrad) Notre Dame of Tacurong College (June 2004 – June 2005) Skills Photography Adobe Photoshop Microsoft Office Computer Networking Macromedia Java Script XHTML | HTML C++ Virtual Basic