Sheena Sabueso
San Antonio, San Miguel, Iloilo- |- https://www.linkedin.com/in/sheena-sabueso-1ba13164
https://www.facebook.com/she.f.sab
Profile
I am a talented, detail-oriented Virtual Assistant and customer service advocate with experience providing exceptional support
and ensuring projects are completed on time and with extreme confidentiality. I'm very passionate about taking care of any
administrative tasks that need to be done in order to make sure your business runs smoothly. I have a strong background in
customer service, which allows me to help you with any task that involves reaching out to people and gathering information
from them. I have experience working with email management tasks like writing, proofreading, and sending emails. I also have
experience booking and confirming accommodations, logistics, and travel arrangements as needed.
Experience
Asurion
Technical Support Expert
Handles inbound calls for technical situation.
January 2021 - June 2021
Assisting customers in troubleshooting steps for their smart home devices mostly phones.
Upselling additional product tailored to customers needs once issue resolved.
Extend Business Solution
Customer Service Representative
Handles inbound calls for an E-commerce account.
March 2020 - November 2020
Assist customers in creating and tracking orders.
Answering inquiries and making account changes thru emails using Zendesk.
IQOR ILOILO
Customer Service Representative
Handles inbound calls for customer service and tech assistance.
July 2018 - December 2019
Memorized entire line of company products and services, including prices and special promos and discounts.
Received an average 90% customer satisfaction.
Remained courteous and calm at all times, even during moments of intense customer displeasure.
Convergys
Customer Sales Associate
Handles both inbound and outbound sales campaign for a Telco account.
November 2015 - June 2018
Handle 90+ calls per day depending on campaign, with duties including signing up new customers, retrieving customer
data, presenting relevant product information mainly focusing on sales.
Education
University of San Agustin
Bachelor of Science in Nursing
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LSSNHS
High School
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Skills
•Research •Data Entry •Lead Generation •Good Communication Skills • Customer Service • Problem Solving • Team Player
Part Time Job
Admin Assistant Aug 2021-July 2022
Assisting a small business with simple admin tasks.
Responsible in downloading CSV files and adding the leads to CRM.
Sending messages to new leads through text and email also sending invoices using the same CRM.
Courses
Facebook Ads - ""
Jun 2021 - Jul 2021
SEO - ""
May 2022 - Jun 2022
