Sheena Torres

Hi there! I worked in BPO/ Call center industry for 5-6 years here in PH. Voice and non-voice.

I am an email and chat support specialist. I worked before as an email/chat moderator for a UK account (lending company) and recently worked as an email/chat support for a Logistics Company based in Australia.

Being a freelancer, I know that it was not an easy job yet I know that I am capable as I can do multitasking, time management, being organized, positive attitude, good communication skills, problem-solving, a fast learner and a Capacity to take criticism and negative feedback.

• Experience working with Zendesk

• Intermediate experience with Excel and other Office 365 products.