I handled Linkedin acct. before we used to for email marketing. We also used Active Campaign and Icontact as CRM and email automation. When it comes to Customer Service skills I can say that I more on handling concerns of the customers I worked as CSR since 2009. I know basic wordpress who have OP and OP2. I had experienced also when it comes to transcribed video and audio. I handled also databased. And lastly I believed technical stuff can be learn.