Sheetal Sameer Mahadik

 CURRICULLAM VITAE MRS SHEETAL S MAHADIK Objective: To seek my profession, which allow me to apply my knowledge and explore creativity, in areas of my interest in Sales. With due respect to companies policies, I undersigned Mrs. Sheetal Sameer Mahadik, Hope that your organization will allow me to prove my skills and give me a chance to appear for the Interview. Job Profile: Working with Barry Callebaut as “Customer Service” Sales order processing   a. Gourmet   b. FM - Thru contracts Customer code generation   a. Raising NCI for SAP account creation   b. Co-ordination for local ERP code creation 3 Raising sample request   a. Tax invoice generation for sample   b . Sample request via Salesforce 4 Quotation management with regional team 5 Contract management   a. Contract creatipon request to regional pricing   b. Monthly contract status report 6 Complaint management - Salesforce 7 3 Months Rolling forecast compilation and submission to Planner 8 UL Account Management   a. Weekly contract & inventory status report submission   b. Monthly inventory ageing circulation   c. PO tracking, weekly followup for open PO & dispatch coordination (Google drive)   d. Weekly forecast submission to planner 9 Weekly & monthly sales reporting 10 Outstanding management   a. Biweekly reporting and payment followup with customers   b. Biweekly report circulation & followup with sales for oustastanding 11 Co-ordination with finance for CN / DN 12 Miscalleneous   a. Couriering original invoices   b. Follow-up for waybill/ road permit with customer 13 PR Creation Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Ensuring the adequacy of sales-related equipment or material. Responding to complaints from customers and give after-sales support when requested. Inform clients of unforeseen delays or problems Monitor the team’s progress, identify shortcomings and propose improvements Ensure adherence to laws and policies. Maintain sales records and prepare sales activity reports. Raising projects for the brief received in integrated system (Product Vision). Ensure that all incoming emails are replied to in a prompt fashion and with pertinent information. • Ensure customer satisfaction by accurately processing order. • Collaborate with other departments to ensure that any issues are handled immediately • Maintain sales records and prepare sales activity reports • Record progress of all customer inquiries • Encourage repeat business by networking with existing customers • Provide input and ideas into marketing initiatives and assist in monitoring responses • Assist in actualizing marketing strategies and maintain business communication with customers • Communicate with distributors and company representatives to resolve queries aimed at business practices. Worked with Takasago International India Pvt Ltd Sales Co ordinator Jan 2011 – July 2015 Preparing Indent for Flavor, Fragrance and Aroma Department. Forwarding Purchase Order & Indent to TIS ( Takasago Singapore ) Forwarding the shipping document, Invoice and Following it up as well. Responding to Logistics team for the to and fro for the samples sent and received from different affiliates vice a versa. Handling New Product Information and developing database and helping marketing & research team. Keeping the customer informed for the various developments taking place in research and marketing team in regards of variations in products. Ensuring office procedures and systems operate efficiently. Handling requests for information and data Checking stationary levels and ordering new supplies. Raising purchase orders and chasing outstanding accounts. Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Tracking sales orders to ensure that they are scheduled and sent out on time. Effectively communicating with customers in a professional and friendly manner. Ordering and ensuring the delivery of goods to customers. Supporting the field sales team. Completing the administrative needs of the Sales Department. Making follow-up calls to confirm sales orders or delivery dates. Responding to sales queries via phone, e-mail and in writing. Act as the face of the company by appearing in sales conferences and events Previous Job Profile: Worked with A M TODD INDIA LTD. ( Churchgate ) as “ Customer Service Associate” Joined on 28th June 2010. Left the organization in 10 Jan 2011. Job Description: 1. Keeping tab on Purchase order raised by the client. 2. Confirming the stock and informing the customer on the availability of the goods. 3. Responding to customer inquiries and queries through mail, fax or telephonically. 4. Ensuring of timely deliveries of the material to the client in stipulated time. 5. Maintain records for the Order Confirmation raised internally and follow up for the same with production department. 6. Keeping track of materials to and fro for international client as well. 7. Handling the pre-requisites of dispatch like Health Certificates for product. 8. Processing the material as per schedule and also to prioritize the customer requirement. Previous Job Profile Hinduja Hospital- Worked as a Health Check Desk Co-ordinator in P.D.Hinduja Hospital & Research Centre since 6th dec 2006 till feb 2009. Co-coordinating and managing group of people for conducting their test, communicating several departments for their test results, helping compiling the reports with the clerks, looking after marketing tie-ups with corporate and co-coordinating as well. Taking appointments and counseling them to select the packages of test. Basically dealing with customer queries and relation. Handling Calls from Executives for enquiries and Escalations. Attended and organized seminar on Womens Day. Attended Health Check Camp conducted in Rabindranath Tagore Hall. Previous Job Profile: Jaslok Hospital- Interacting with Patients, Consultants, Attending phone calls for Appointment, Scheduling Appointments, Follow Up, Preparing Reports, Taking Dictation, and Billing Etc. Worked with Jaslok Hospital and Research Centre, Mumbai as a Front Office Assistant in Endoscopy Department since 2nd May 2003 till 30th Nov 2006. Educational Qualification: B.Com from Mumbai University in April 2002 Additional Qualification: Diploma in Computer Programming & Application with Computerized Accounting and Tax Management. Current CTC : 4,40,000/- p.a Expected CTC: As per Company Standards Current Location: Mumbai, Chembur Preferences: NA Notice Period: Immediate joining Personal Details : Name : Mrs. Sheetal S Mahadik Address : 107,R.No 701,7th Flr, B-Wing, Om Shri Shanti Kunj Co-Op Soc, Tilaknagar Chembur 400 089 Contact No. : -, Mobile:- Passport : J- Email Id :- Date of Birth : 04th November 1981 Sex : Female Marital Status : Married Computer Proficiency : Dos, Windows, MS-Office, Internet etc. Langauges Known : English , Hindi, Marathi Hobbies : Reading, Music etc. Strengths : Proactive Attitude, High Grasping Power, Punctuality. MRS SHEETAL SAMEER MAHADIK