Hi, I'm Sheila 26 years old currently residing in Davao City, I have 5 experience as Call Center Agent with different accounts and Company, like Inbound, Outbound Calls, Technical Support, Chat Support, Auto Insurance and lastly Health Insurance. My niche is customer handling, troubleshooting, answering inquiry, product knowledge and processing refund. I'm knowledgeable in comes to product knowledge since I'm third party Customer Service Representative to my previous jobs and our client didn't give any information of our product so I need to find resources how can I assist my customer and answer their question. You will not regrets if you will hire me. Looking forward to work with you. Thank you.