Shelly Mae Sogueco

SHELLY MAE SOGUECO SKILLS Customer Service General Virtual Assistant Research Email Support Phone Support Attention to detail Critical Thinking Virtual Assistant | Customer Service | Claims Specialist EDUCATION HOLY CROSS OF DAVAO COLLEGE SY- Bachelor of Science in Business Administration Major in Marketing Management TOOLS Shopify Zendesk Slack Microsoft Office Google suite Salesforce JIRAH Vice Snapsheet Kustomer app Gorgias Returnly Shipstation Aftership CONTACT Phone: +63 - Email:-Skype: live: shellymaebejar SOCIAL https://www.facebook.com/bejars hellymae https://www.linkedin.com/in/shell y-mae-bejar-/ WORK EXPERIENCE VIRTUAL ASSISTANT International Research Institute of North Carolina| September 2022 - March 2023 Conduct Final Evaluations and Feedback Interviews with students SEASONAL VIRTUAL ASSISTANT Heyatlas| September 2022 - November 2022 Provides administrative or personal assistance such as doing outbound calls to follow up request, Travel arrangements, and Data Entry CLAIMS SPECIALIST Getaround | August 2021 - September 2022 Responding to email inquiries via Snapsheet Vice System and Zendesk when necessary Making outbound phone calls to quickly resolve issues Communicating with car hosts to assist them with their auto damage claim, and respond to any questions about the claims process Investigating and researching to resolve customer issues. Including communication of the resolution to appropriate parties Coordinating with claims vendors and members of Customer Happiness to ensure fast and effective customer support Champion and uphold company's community standards and policies EMAIL AND PHONE SUPPORT Getaround | March 2021 - August 2021 Answering customer inquiries, requests and complaints through email and phone EMAIL SUPPORT Peak Support | October 2020 - March 2021 Responding to Customer inquiries, requests and complaints through email Salesforce SEASONAL VIRTUAL ASSISTANT Gemstonegods | January- February 2020 Managing social media accounts Replying to Customer inquiries, requests and complaints through email Updating Customer's information in Shopify INBOUND CUSTOMER SERVICE REPRESENTATIVE GoGo Grandparent | May 2018 - September 2019 Scheduling rides for the customer through Uber and Lyft Assisting customers with billing concerns such as refunds, disputes, promotions INBOUND BILLING AND SALES SPECIALIST Alorica Philippines | April 2017 - May 2018 Assisting TMOBILE customers with their billing concerns such as refunds, disputes, promotions and other queries including Sales Performing basic trouble-shooting steps with their wireless phone INBOUND TECHNICAL SUPPORT THEN TRANSITIONED TO BILLING SPECIALIST Ibex Global Philippines | December 2015 - March 2017 Assisting FRONTIER and VERIZON customers with their cable box, television, internet/modem, and telephone issues. Assisting customers with their billing concerns such as refunds, disputes, promotions, and other queries including Sales Performing basic troubleshooting steps with their TV, modem, landline and mobile phone INBOUND TECHNICAL SUPPORT Teleperformance Philippines | July 2014 - October 2015 Assisting COMCAST customers with the activation of their cable box, modem and phone Performing troubleshooting steps to fix their equipment CUSTOMER SERVICE ASSOCIATE NCCC Mall Davao City, Philippines | January - June 2014 Assisting customers with their rewards cards such as points disputes, damaged cards, and printing cards. Handling inventory CUSTOMER SERVICE REPRESENTATIVE (OJT SCHOOL REQUIREMENT) Philippines Long Distance Telephone Company Davao City, Philippines | July October 2013 Calling customer for their past due balance and assist them with their billing concern