Shemaiah Navarro

Shemaiah P. Navarro Virtual Assistant/Customer Service Representative DAte of Birth: 06/27/1971 Career Goal I'm looking to leverA ge my skills And expertise in A COmpA ny where I cAn continue to grow And improve myself both personAlly And professionAlly. I'm A teA m plAyer A nd highly motivAted professionAl with extensive bACkground in phone support both inbound And outbound, emA il, ch At And Admin VA tASks. Core Strengths Strong InterpersonA l Skills Attention to Det Ails Time MA nA gement Skills Excellent CommunicAtion Skills KnowledgeAble in Microsoft A nd Google Apps, CRM, SlACk, Filevine Academic Background Career History VAn LAw Firm PLLC VA Admin/Senior CAller/IntAke/LeAds July 14, 2020 - JAnuAry 14, 2021 Duties: DrAft letters for Settlement purposes for 3rd pArty insurAnce or first pArty insurAnce of the client. Follow-up cAlls to insurA nce compAnies for Property dAmA ge or injury clAims. CAll for updAtes on client's treAtment to medicAl providers AS A result of the ACCident. TA ke in LeA ds for possible clients for Person Al Injury, HerniA Mesh, Auto Collision And BA nkruptcy cASes And other Admin tASks required, such AS reseA rch And dA tA entry. RoyAl AmericAn Limousines Worldwide DispAtch Executive VA August 12, 2019-October 15, 2019 Duties: DispAtch And monitor drivers on locAtion with client onboA rd trA nsport Ation. Provides security ASSistA nce And vehicles upon client's requests. Answer emA ils for trA nsportA tion bookings worldwide. CommunicA te with AffiliAtes for vehicle A nd schedule AvAil Abilities. OmegA HeAlth CAre HeAlth CAre Executive (Billing) EASt VisAyAn AcAdemy MAy 17, 2019-August 7, 2019 High School BAtch 1990 Duties: Assist on pAtients’ trA nsport service bills (e.g. lAnd Ambul Ance service, Air A mbulA nce service) A nd medicAl ASSist Ance provided through AMR A nd 911 cAlls. Do A djustments on pAtients’ bill when necessA ry. Southwestern University BAChelor of Science in Computer Science GrA duAted: 1996 THUNDER HAWK LLC EmAil/ChAt Support VA Contact Details -/- Cuerpo Cmpd. 197 CAnton Ville, SAn Isidro, TAlis Ay City, Cebu shemAiAhn-/Skype ID MAy 25, 2018-December 18, 2018 Duties: Respond to trAnslAtion orders And inquiries from clients through emAil A nd ch At. Record finished trA nslAtions to Excel And those th At needs to be notA rized And mA iled. AcAdsoc LTD Online ESL TeACher April 04, 2017-MAy 20, 2018 Duties: Provides one-on-one VirtuAl English leA rning to students. Answer student's questions relAted to the course content And ASSess student's progress. TelstrA InternAtionAl Philippines Inc. Business Billing Executive/Customer Service AssociAte October 2015 – MArch 2017 Duties: Responsible for working on customer’s bill, verificAtion of services, And plACing orders for new customers And new subscriptions provided to the telecommunicA tions business customers. Assists with credit or debit A djustments to ACCOunts AS A result of billing inquiries. Follow up on customer’s bill disputes through emAil And outbound cAlls. TeleperformAnce Phils. (Cebu Business PArk) TechnicAl Support (Bigpond-TelstrA) October 2014-October 2015 Duties: Assists with incoming customer cAlls A nd provide ASSist Ance on emA il creAtion, remote line signAl testing, modem set-up, emA il, browser, A nd modem troubleshooting. InterACt And coordinAte with other depArtments to resolve customer issues And escAlAte it when A ppropriA te. Set A ppointments for techniciAn visit to premise. Aegis – People Support Telephone BAnker/Customer Service (JPMorgAn & ChASe) MArch 2011 – December 2012 Duties: HAndle inquiries relA ting to consumer deposits, finA nciAl trA nsACtions, And technicAl support such AS Online bA nking enrollment, nA vigA tion, And bill pA y inquiries. Also ASSists with credit or debit A djustments to their ACCOunts. Wipro Phils Inc. Billing/Customer Service RepresentAtive (British Telecom) October 2010 – FebruAry 2011 Duties: Assist with billing inquiries with customer's telephone A nd internet service. Do A djustments to bills whenever requested or necessAry. ePerformAx ContACt Centers & BPO Community Service RepresentAtive (eBAy) July 2008 - September 2010 Duties: Answer incoming customer cAlls regArding billing issues, product problems, service questions A nd generAl client concerns. Help customer/sellers with their listings/purchASes online And ASSists with buyer’s dispute with sellers.