Sherif Chalifa

Sherif Chalifa PERSONAL INFORMATION Prague (Czech Republic--sherif chalifa Date of birth 22/11/1996 | Nationality Czech WORK EXPERIENCE 01/11/2017 Present (Marketing operations executive) Tabella s.r.o, Prague (Czech Republic) ­Operational responsibility for the delivery of campaigns through channels available on the internal CRM platform including email, SMS and push notifications. ­Set up and deployment of complex and automated communication journeys. ­Creating Email templates with HTML. ­Develop and communicate marketing plans, recommendations to senior management team. campaign results and project ­Liaising with Affiliate marketing, graphic designing and Content Marketing team. ­Test for email and digital functionality and proper rendering across ­devices, operating systems, and browsers including landing page functionality to ensure clicks can successfully convert to a sale. ­Maintaining knowledge of email sending schedule ­Conducting frequent quality control checks on email products 15/03/2017–30/10/2017 Senior customer support specialist Tabella s.r.o, Prague (Czech Republic) ­Training assigned employees in their areas of work including appropriate methods, procedures, and techniques. ­Helping with training and development of team. ­Applying techniques to Identify root causes of customer problems, recommend solutions to resolve issues. ­Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 01/09/2016–13/03/2017 Customer support specialist Tabella s.r.o, Prague (Czech Republic) ­Respond to customer requests and questions regarding service, products and account information. ­Dealing with documentation process of withdrawals/invoices ­Answer a high volume of calls, emails and instant chat messages from customers and maintain a quick response rate with highest standards. ­Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence. ­Record accurate information on customer contacts received and maintain a log of customer contact. ­Establish and maintain effective working relationships with coworkers, supervisors and customers. ­Perform day to day administrative tasks on request such as maintain records and process paperwork. 01/09/2015–01/09/2015 Marketing and sales internship Adidas, Cairo (Egypt) ­Greet and direct customers ­Provide accurate information (e.g. product features, pricing and aftersales services) ­Answer customers’ questions about specific products/services ­Conduct price and feature comparisons to facilitate purchasing ­Cross sell products ­Ensure racks are fully stocked ­Provide customer feedback to the store manager ­Stay up to date with new products/services 01/08/2014–01/09/2014 Receptionist trainee (health club section) Fairmont Hotel, Cairo (Egypt) ­Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests ­Answer questions and address complaints ­Answer all incoming calls and redirect them or keep messages ­Receive letters, packages etc. and distribute them EDUCATION AND TRAINING Language(s) Native Arabic and fluent English. 22/09/2015–06/06/2018 Bachelor degree in Marketing (University of Finance and Administration, Prague (Czech Republic) ­ ­ ­ ­ ­ Marketing Accounting principles in business ( Journal entries­ General Ledger­ Trial balance – debits/credits) Economics Sales/procurement Advertising Communication skills Excellent written and verbal communication skills in Arabic and English. Confident, articulate, and professional speaking abilities (and experience) Organizational / Personal skills ­ Possesses strong mathematical, calculation and analytical skills Digital skills ­ knowledge of Accounting principles (General Ledger – T accounts – Journal entries – Debits/Credits) ­ Microsoft Office applications ­ Multi­tasking ­ Knowledge of SAP ­ Ability to assess and recommend improvements for processes and procedures HTML ­ CRM ­ MS Office (word ­ excel­ PowerPoint) ­ Google Analytics ­ FB marketing ­ E­commerce (shopify) Page 2 / 2