Profile
My name is Sherise Van Dyk and I am currently based in South Africa.
Miss Sherise
Van Dyk
Over the last 4 years I worked in Europe (Luxembourg and Romania),
where I developed the ability to work with and lead diverse groups of
people. My career vision is to encourage a shared company objective in
various settings. I am a fast learner with great communication skills and
I strive to perform all tasks efficiently.
My work style is facilitative and I seek to build and maintain
relationships. I am a team player eager to engage in challenging roles.
I wish to maximise all opportunities presented to me as a focused,
results-driven, professional person.
Personal info
25/10/1988
South African
106 AG de Witt Drive, Solheim 1401,
South Africa--https://www.linkedin.com/in/sherisevan-dyk-/
Work experience
05/2018 – present
SAN FRANSISCO, UNITED STATES OF AMERICA
Technical Support Specialist
Instapage Inc.
Technical Support representative for https://instapage.com/ Instapage is a SAAS Company following Agile practices.
Responsibilities :
1. Offer direct technical support to our customers via tickets in Zendesk.
2. Create Jira tasks and keep track of their progress. Discuss with the
engineering team to ensure that they have all the information they
need.
3. Most of the technical support agents will become dedicated
Customer Advocates for a certain area of our platform. The technical
team currently covers the Creation, Page Generator, Dashboard and
CMS plugins areas, but there might be more to come.
4. Offer direct support to our general agents and Customer Success
Managers whenever they will come across a technical situation.
5. Test, edit and write any existing or new code snippets required for
Help Center articles or that we have in Cacher.
6. Ensure that the tech board is up-to-date.
7. Update the status page whenever there is a showstopper situation in
place that is affecting a high number of customers.
8. Join internal technical team meetings that occur every two weeks.
05/2018 – present
TIMISOARA, ROMANIA
Customer Support Agent
Instapage SRL
Responsibilities :
1. Offer direct email and live chat support to customers via Zendesk.
2. Ensure that SLA's are adhered to and clients are responded to within
a set time frame.
3. Contribute or assist in meeting quarterly team OKRs.
Skills
~ TECHNICAL SKILLS
HTML/CSS
Javascript
Troubleshooting issues
Sql
Work experience
Skills
4. Keep track of their progress. Discuss with the engineering team to
ensure that they have all the information they need.
5. Escalate situations whenever we will come across a more technical
situation.
6. Providing helpful information, answering questions, and responding
to support requests or complaints. Front line support ensuring that
customers are satisfied with our products, services, and features
7. Update customers on any support ticket progress if necessary.
8. Join internal team and company meetings that occur every two
weeks.
~ CUSTOMER SERVICE
03/2016 – present
Freelancer
JOHANNESBURG, SOUTH AFRICA
Support
Communication
Problem Solving
Leadership
Various Startups
Fast learning
Content editing, proofreading, article publishing & scheduling, admin,
market research, technical support and problem-solving.
~ TRAINING
CUSTOMER SERVICE:
SOCIAL MEDIA:
Creating social images and scheduling content on content scheduling
platforms.
DESIGN:
Photoshop, Illustrator & Lightroom
Canva
Landing pages
Photo retouching, photo manipulation, color correction, background
removal.
Freelance photography
(I showcase some of my work on the Unsplash website. My profile can
be found at @iamsherise)
OTHER PLATFORMS:
Google Docs/Microsoft Excel/Word
WordPress/Drupal
Asana/Slack
Mailchimp
I have basic knowledge of Artificial Intelligence, Data Science & Analytics,
Cybersecurity, IOT, Blockchain, HTML/CSS & JavaScript, and API's. See
my your acclaim profile at youracclaim.com/users/sherise-vandyk/badges
Upwork Profile:
https://www.upwork.com/o/profiles/users/~0116f71dfb1eaf39dd/
02/2015 – 12/2015
BOKSBURG, SOUTH AFRICA
Reverse Logistics Consultant
3G Mobile
Course facilitation
Skills transfer
Virtual training
~ LANGUAGES
Romanian
Limited
English
Native
Afrikaans
Native
German
Limited
~ PHOTOGRAPHY
Professional
Work experience
Skills
3G Mobile is an authorized Samsung distributor.
~ OTHER PLATFORMS
I was responsible for customer adherence of policy and procedures
involving repairs and out of box failures after purchase.
Customer service to clients who experience defects on their devices.
Arranging collection, repair, and delivery of the devices, as well as 7 day
OBF exchanges.
Priority Insurance clients
Purchase orders and invoices for all accounts.
12/2011 – 12/2014
BOKSBURG, SOUTH AFRICA
Reverse Logistics Supervisor
Ellerine Holdings LTD
Responsibilities:
• Managing a team of individuals assigned to me and assisting them
with customer complaint
resolution.
• Identify areas of improvement
• Oversee product exchanges, returns and repairs of stock
• Major incident reports / Escalation complaints
• Investigation of and following of policy and procedures towards
resolution of complaints
• Liaison with customers via telephone, keeping customers updated and
happy with progress
• Assist in the hiring/termination processes as well as training of
customer service agents
• Following processes towards resolution
• Booking stock in and out, arranging delivery of stock to customers and
branches alike
References
Kibana
Jira/Confluence
Fullstory
Asana
Zendesk
Canva
Photoshop
Lightroom
Excel/Word
WordPress
Hobbies
-,-
Andreia Preda
Instapage Inc.
"To whom it may concern,
Sherise Van Dyk has been with our company for almost two years as a
Customer Support agent and during the past year, she has joined our
Technical Support team and that’s when I became her manager.
She is one of the most professional and reliable people that I had a
chance to work with. There
have been numerous situations when we had an increased workload and
she was always the
one to take over more responsibilities and tasks, even though she was
the newest member of
our team most of the time. She is not afraid of facing new challenges
and she also added value to our team by bringing new ideas to the table
and implementing innovative solutions.
I can also say that Sherise is a very fast learner. Among her ability to
meticulously troubleshoot
Travel
Reading
Gym
Graphic
Design &
Illustration
Photograph
y
References
Social Media
any issue and research new features, she also managed to significantly
improve her coding skills in just a few months.
She is also one of the few people that does not require supervision. I
have received a high
number of praises and compliments from both customers and
colleagues that worked with her.
All the technical skills that she gained during the past year, combined
with her great
communication skills, have made her an exceptional Technical Support
Specialist. She would be
a very valuable asset to any team and I strongly recommend hiring her.
Sincerely,
Andreia Preda,
Director of Technical Support "
(original letter available on request )
Publications
The End of Jobs
N/A
http://career-life-solutions.com/wp-content/uploads/2016/01/TheEnd-of-Jobs-PDF-TaylorPearson.pdf
I was a part of the editing team at Craft Your Content
Author at Craft Your Content
Craft Your Content
https://www.craftyourcontent.com/author/sherisevandyk/
At this link can be found a few articles I have written, which was
published.
https://www.craftyourcontent.com/author/sherisevandyk/
Strengths
Computer Skills
Ability to prioritize
Artistic
Ability to learn from mistakes
Accuracy
Communication
Working quickly
Versatile
Adaptable
Strong work ethic
Social intelligence
Ambitious
Leadership
LinkedIn
Facebook
Unsplash
