Sherry Grace B. Delima

Sherry Grace B. Delima Email:-Skype: ​live:.cid.17175f-b Contact #:-/- OBJECTIVE: Seek and secure a new and challenging role in a stable company where I can best showcase, utilize and hone my skills KEY COMPETENCIES: ● ● ● ● Excellent verbal and written communication skills Ability to work with minimum supervision in a busy environment Able to do repetitive tasks accurately over long periods of time Working knowledge of MS Office software and spreadsheets PERSONAL SKILLS: Articulate Prioritizing work Discrete Team Player Time Management Detail focused WORK EXPERIENCE: Executive Virtual Assistant (Part-time) Effortless Web February 2018- present Job Summary ● I perform tasks as dictated by the client including but not limited to: ADMIN TASKS & DATA ENTRY ➡Administrative Support ➡Customer Service via Email, Website Chat and Phone ➡Social Media Management Including Content Creation ➡Research ➡Content Writing ➡Calendar Management ➡File Management with Dropbox/Google Docs ➡Answering Support Tickets ➡PDF Conversion to Word/Excel, PDF Forms ➡Google Suite ➡Data Analysis ➡Microsoft Excel WEB DESIGN (WORDPRESS) ➡WordPress Installation ➡Responsive Website Design ➡Image Optimisation ➡Beaver Builder & Astra WEB RESEARCH ➡Web Research ➡Email & Contact Information Data Extraction & Website Scraping ➡Competitor Analysis ➡Data Entry CUSTOMER SUPPORT: ➡Managing Incoming Calls & Customer Service Inquiries ➡Generating Sales Leads Via Cold Calling, Email & Social Media ➡Identifying & Assessing Customers’ Needs ➡Live Chat Software (Slack, LiveAgent, Zoho) ➡Wordpress ➡Email Marketing (Mailchimp) English Tutor (online) Rarejob January 2019- present Job Summary ● ● ● ● ● ● Acquire tutoring students through marketing and partnerships Provide learning support to Japanese students through in certain subject areas where they need improvement Help students develop independent study skills Monitor and evaluate students' progress in order to see where improvements can be made Communicate with teachers and tutoring programs about student progress and concerns Complete reports and paperwork as needed Reservations Sales Specialist Intercontinental Hotels Group March 9, 2018- April 30, 2019 Job Summary ● Represents the company by coordinating all aspects of IHG Rewards club Program and liason between the guest and hotels in order to maintain member satisfaction. Essential Duties and Responsibilities: ● Coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve IHG Rewards Club service concerns and make decisions in relation to point adjustments. ● Provide support to hotels for information. Function as a central source of marketing information for both guest and hotel and act as a liaison between member and hotel to ensure customer satisfaction ● Provide support in other departments such as Guest relations and IHG areas by: acting as a resource in order to provide assistance, solutions and research for difficult situations and coordinate with company co-partners to resolve point /mile discrepancies. Education Coordinator/ Head Teacher HELP English Language June 2017- May 2018 Job Summary ● Monitors and handles work related to test administration and special classes in the main campus, initiating efficient and well-organized strategies. Coordinates with head teachers, Supervisors and the Student Relations Department on test-related and special class related matters. Summarizes and submits reports related to test administration and special classes. Specific Responsibilities: ● Teaches two classes in a day ● Spearheads the administration and assessment of all test conducted in the evening in the main campus ● ● ● ● ● ● ● ● ● ● ● Coordinate with Student Relations Department and Manager’s Assistants on the preparation for, administration and assessment for the daily and Weekly Vocabulary Tests, Daily/ Weekly pattern tests, Qualifying Exams and Bi-monthly Mock tests in the main campus. Checks and monitors attendance of special class and Morning Reading Class teachers and students on a daily basis Documents, summarizes and submits students test results to the academic supervisors for endorsement to the Academic Manager Conducts regular needs assessments on test and special class related matters Documents and relays student and teacher feedback related to tests and special classes Monitors and handles group of teachers and students in designated test course in coordination with the Head Teacher and Supervisor Controls and monitors special classes and Morning classes through unannounced and announced observations Ensures strict implementation of policies Trouble shoots concerns Joins leader’s meetings and other assigned meeting and activities according to company policy Performs related tasks as assigned by the Academic Manager in accordance with company policy ESL / Test Course Teacher HELP English Language March 2012- May 2018 Job summary ● Develop a curriculum that takes an overall approach to English study or focus on a specific aspect of language use, such as life skills, literacy or vocational and workplace English which involves teaching students basic English skills such as listening, reading, writing and Speaking Specific Responsibilities: ● Teach individual, group class (4 students) and special class (15-30 students) ● Teach a full course load, serve as an advisor, and satisfy extracurricular (activity/athletic) responsibilities as defined by administration. Plan, prepare, and teach well developed lessons which enthuse and inspire students, and promote enjoyment of learning. Effectively and appropriately differentiate instruction so as to meet all students’ learning styles with an appreciation for students’ learning differences. Select and sequence appropriate materials, resources, and approaches according to the course/content area and audience of learners. Assess, track, and provide relevant and timely feedback on achievement (performance and growth) and developmental needs to students, academic, and other managers/colleagues. Accommodate (in an extraordinary instance) independent study to be completed outside of class (in collaboration with line manager). ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Write reports on students with clear formative comments and targets as to how to improve work by defined deadlines given, and provide regular estimated grades and feedback on assessments. Maintain current lesson plans, assessment data (i.e., grades), and attendance records using a defined school-sanctioned electronic interface. Design, administer, and evaluate a range of formative and summative assessments as appropriate. Complete administrative tasks as define and by set deadlines. Induct students appropriately to provide academic advice, counselling, educational guidance, and advisory support, including individual learning plans, as directed. Supervise students’ attendance and behavior and follow up as appropriate, in accordance with the Student Handbook. Ensure lessons are in line with planning and their respective objectives, and that segments of lessons are shared with students, as appropriate. Provide feedback on materials, courses, and lessons to academic and other managers/colleagues as requested. Utilize learning spaces and tools effectively (i.e., notice boards, displays). Attend academic, departmental, and school meetings when required, and attend/deliver professional development sessions as directed. Satisfy extracurricular commitments as defined annually. Supervise and accompany students on excursions, as appropriate, ensuring their safety and welfare at all times. Encourage students to participate in all sports and social activities. Adhere to standards and procedures detailed in the Staff Handbook. Address and respond to student issues/emergencies as needed. Be aware of your responsibility to promote and safeguard the welfare of children and young persons you are responsible for/come into contact with during your employment, and be fully aware of the School Safeguarding Policy. Participate in evaluation process consistent with defined parameters. Customer Service/ Telemarketer GGP Contact Solutions October 2010- February 2012 Job Summary: ● Solicits orders for merchandise or services by identifying prospects, telephoning customers, persuade customers to but services Specific duties: ● Identifies prospects by reading telephone and zip code directories and other prepared listings. ● Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. ● Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. ● Completes orders by recording names, addresses, and purchases; referring orders for filling. ● ● ● ● ● Keeps equipment operational by following the manufacturer's instructions and established procedures. Securing information by completing data base backups. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Maintain operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. EDUCATION BACKGROUND: ● Bachelor in Secondary Education Graduate December 15, 2018- University of Baguio ● Pines City National High School- Magsaysay Annex Graduated- Batch 2004 ● Josefa Carino Elementary School Graduated 1999 CERTIFICATES ACQUIRED: ● ● Teaching English to Speakers of Other Languages Certificate IELTS ACADEMIC Band score 7