Sherry Rose Astorga

. Sherry ROSe Astorga Eufrocina Bercede Compound, Mandaue City, CEB 6000 | H:- | E:- Summary Goal-oriented professional with proven ability in managing a diverse workload while supporting a fast-paced environment. Offers strong management skills to prioritize organize and maximize availability and project timelines. Skills  Ability to think critically, process data from multiple sources, forecast potential scenarios, prioritize based on probability and desired outcome, and recommend a best course of action.  Acts with high integrity, professionalism and is a team player.  Can manage a diverse workload while supporting a fast - paces environment.  Proficient in Microsoft Excel with working experience on pivot tables.  Demonstrated success in building meaningful and productive relationships with colleagues, customers and business partners. Experience VIRTUAL ASSISTANT AT INTERVIEW VICTORY | 07/2019 to present - Managing Social Media Accounts - Managing client’s daily emails - Provides direct analytical support to day work flow activities of associates that perform the duties required. - Administrative Support SUBJECT MATTER EXPERT (SME) CONVERGYS (BACKOFFICE) | 07/2015 to 06/2018 Convergys - Cebu City, Central Visayas - Develops strategies for effective data analysis and reporting. - Oversee all analytics operations to correct discrepancies and ensure quality. - Provides direct analytical support to day work flow activities of associates that perform the duties required of a Specialist. - Handles procedural questions and assists specialists in resolving complex billing issues. - Apply industry knowledge to interpret data and improve performance - Conducts value assessments and drive high-value engagements with the team. - Oversee training of new hires and associate cross training initiatives, in addition to the creation and facilitation of training, as needed. - Managing presentation of the month end performance data to clients . CUSTOMER SERVICE REPRESENTATIVE | 07/2018 to 03/2019 Conduent Learning Services - Cebu City, Central Visayas  Gave accurate and appropriate information to answer customer questions, troubleshoot [device] and [network] issues and resolve complaints.  Greeted customers to help facilitate [postpaid] services, interfaced with customers to determine service needs, and accurately input orders into electronic systems.  Maximized customer satisfaction by handling more than [45] customer email and telephone interactions each day.  Provided expert customer service to every customer. Education and Training Eastern Visayas State University - Carigara, Eastern Visayas | Bachelor of Science Secondary Education major in Physical Science, 2015 Virtual Assistant | Filipino Virtual Assistance Exemplary achievement during the freelancing course training and coaching which includes General Virtual Assistance tasks, Social Media, Simple Web Design, Content Marketing, Lead Generation, Email Marketing and SEO Strategies. | March 2019 Certifications  Customer Service Professional Certificate  Agent of the Year 2016  Site Champion for 4 consecutive quarters  Virtual Assistant course completion certificate  Web Scrapping apprenticeship certificate Character Reference Roxanne Lineses Operations Coordinator and Data Analyst--