S H E R Y L L
A N N E
M . D I O N I S I O
GENERAL ADMINISTRATIVE
ASSISTANT
ABOUT ME
I am a hardworking introvert who
excels in customer service and
customer relations. I have experience
in
providing
resolutions,
event
plannings
and
other
general
administrative tasks, I have the ability
to multi-task and the willingness to
learn new abilities and be corrected.
EXPERIENCE
2012 -2015 JOLLIBEE FOODS CORPORATION
SERVICE CREW/ PARTY HOST & PLANNER
Tasked to schedule, plan & host parties
Submit reports on sales and inventories
Booked suppliers and organized contracts
Come up with new marketing strategies to
attract new and old customers-
CONTACT
Worked as part of the escalation and loyalty
team of a mobility account
Prevented customers from cancelling by
providing solutions and offering loyalty plans
and/or perks
Assisted customers with their account and
billing concerns
Assisted with technical support issues
Assisted customer care agents by taking over
escalation calls and resolving the customers
complaints
-
--
EDUCATION
SAN BEDA COLLEGE ALABANG
2010 | High school graduate
UNIVERSITY OF THE PHILIPPINES BAGUIO- | BS Biology undergraduate
SKILLS
Written & Spoken English
Customer Support
General Office Skills
Time Management
Attention to Detail
Rapid Skill Learning
TELEPERFORMANCE
CUSTOMER SERVICE REPRESENTATIVE
2017present
THE DANCE CONSERVATORY
STUDIO ADMINISTRATOR
Process enrollment of new students and follow
up on inquiries and former clients
Handle inquiries from customers
Submit reports on sales, expenses and
inventories on a daily, monthly and yearly
basis
General administrative tasks
Organize the schedule of classes, events and
meetings
Process payroll of the employees
