SHERYLL RODRIGUEZ
Virtual Assistant - Amazon Expert, Customer Service
Quezon City, Metro Manila PH 1116 | - (Viber & Whatsapp)
Email:-| Skype: sheryllrodriguez06
PROFILE:
Self motivated problem-solver, well versed in computers and new technologies. Has an
effective communication skills and the ability to relate with persons of all backgrounds. I have
more than 10 years experience when it comes to Customer Service, E-Commerce, and other
Virtual Assistant tasks.
WORK EXPERIENCE:
AnthroDesk
Virtual Assistant | October 2018 - April 26, 2022
Responded to messages from different marketplaces (Amazon, BestBuy, eBay, Newegg,
Staples, Walmart, Kijiji)
Answered calls with regard to product queries, order concerns, store visit assistance
Created Amazon promotion codes
Processed refunds and fulfillment orders
Monitored product listings
Processed returned items
Reported cases to the abovementioned marketplaces when necessary
Reached out to customers with regard to their negative feedback and reviews
Other ad-hoc tasks
Motu Collective
Virtual Assistant / Digital Specialist (Part-Time) | May 2016 - present
Responding to customers’ emails and Amazon messages
Convert positive product feedback to product reviews
Follow-up with negative reviewers and convert them to positive reviews
Removing negative seller feedback
Creating promotion codes
Creating shipping labels
Process refunds and fulfillment orders
Generating Amazon Seller Central reports (financial, returns, promotions, storage fees,
advertising/campaigns)
Monitoring product listings
Communicates with different suppliers
Supplier research via Alibaba
Keyword research and ranking tasks
Managing the company's social media accounts (Facebook & Instagram)
Vlogger/Social Media Influencer research
Other research and ad hoc tasks
20Four7VA
Virtual Assistant | November 2014 - June 2017
Promoted products using the ASM tools: Alliance tool, URL boost, Video tool
Transformed articles into video presentation to be promoted thru a YouTube channel
Posted to social media accounts (Facebook, Twitter, Google+, Pinterest) using buffer.com
Created Amazon coupon codes
Created shipping labels
Contacted Amazon vine reviewers to test product in exchange for an honest review
Monitored Amazon product reviews
Removed negative feedback through the Amazon Seller Central
Market research using keywords via amazon.com
Responded to Amazon messages
Communicated with Alibaba suppliers
Supplier research via Alibaba
Lead Generation
Researching
Processed refunds and fulfillment orders in Amazon seller central
Custom Greek Threads
Virtual Assistant | September 2012 - September 2014
Answered inquiries via phone, chat, and email with regard to customers’ orders
Sent emails to customers with regards to issues and clarifications about orders
Provided refunds and processed payments
Teleperformance (Quezon City, Metro Manila)
Customer Service Representative | March 2012 - September 2012
Provided billing assistance for mobile, homeline, and internet connections to Telstra
customers in Australia.
Processed customers’ requests with regard to their Telstra account
Provided explanation about the different products and services.
Natural Health Sherpa
Virtual Assistant | October 2010 - September 2011
Answered inquiries from subscribers with regard to the articles sent by the company.
Processed online orders
Provided refunds
Transformed articles into PowerPoint presentations
Uploaded articles to their website
TeleTech (Quezon City, Metro Manila)
Technical Support Representative | August 2006 - May 2010
Provided phone assistance with regard to Telecom New Zealand’s dial-up internet
connection issues for Windows & Macintosh users.
Broadband internet connection troubleshooting.
Answered customers’ queries with regard to their dial-up & broadband billing accounts.
EDUCATION:
June 1994 - December 1997 | AMA Computer University
Bachelor of Computer Science - Programming
SKILLS:
Good Communication Skills
Excellent customer service
Social Media Management
Can communicate well with different types of people and culture
Adaptability and ability to work under pressure
Problem analysis and problem solving
Fast learner and can relate to different types of customers
Promoting products using social media
Managing Amazon Seller Central and other E-Commerce accounts
Processing orders from different marketplaces (Amazon, BestBuy, eBay, Newegg, Shopify)
Data Entry / Research / Lead Generation
Email Management
Amazon Product Sourcing
Canva / Graphic Design
Copywriting
Facebook Ads
Google Ads
Wordpress
TRAININGS ATTENDED:
Wordpress Creation
Social Media Management
Graphic Design (Canva)
Google Ads Search
Facebook Ads
Copywriting
Keyword Research & Keyword Ranking
Social Media Marketing
Amazing Selling Machine
Australian Culture
Telstra AU Billing for Mobile & Fixed Line
Telecom NZ Broadband
Accent & Conversation English
American Accent / Soft Skills
TOOLS:
