Shiela Advincula

PRODUCT DATA COORDINATOR - Responsible for monitoring and supervising a team of product specialists to achieve the organization’s objectives. Perform QA to ensure we deliver better customer service experience through uploading accurate data on the company’s websites and affiliate’s sites (Amazon, eBay, TradeMe). Review team members performance through coaching session, to promote their development as employees. Liaise and cooperate with other team heads to promote smooth and efficient interaction between teams.

REPORTS/DATA ANALYST - As a reports analyst I've done lots of simple and complicated company reports (revenue, attendance, calls and emails status, etc) which were presented to clients. My responsibility also is to generate accurate information on company's website through gathering, formatting, and proof-reading the data needed. 

I've also been exposed to different MS Excel formulas. Aside from Excel, I've been using some tools like MS Powerpoint, VBA, Macro, Citrix, Crystal Reports, Adobe, Core FTP, Kayako, ViciDial, etc.

VOICEMAIL RETRIEVER - Retrieve voicemails left by patients, insurance staff and other 3rd party callers. Enter information left in the voicemail into the patient’s account. Create a sheet tracker for each hospital on a daily basis to update number of unretrieved voicemails. Ensure all voicemails are retrieved eod by coordinating with other retrievers. Send reports to clients based on time intervals.

RECRUITMENT - Schedule applicants for exam and interview. Distribute test results to candidates and provide instructions for the next process. Liaise with HR team any concerns related with candidate application status. Act as a receptionist to assist visitors. Get involve with job fairs. Provide photocopies or other materials needed in the Recruitment department. Receive parcels/documents.