Shiela Cortez

SHIELA CORTEZ PROJECT MANAGER | GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER CONTACT PROFILE Mobile: - I am a versatile Virtual Assistant who has handled multiple roles and succeeded with each. Experienced in virtual assistance, customer service, social media management, content writing and project management. E-mail:- Skype: cortezshiela1612 Location: Metro Manila, Philippines EXPERIENCE GO2 Impact Handled multiple client accounts ensuring each is properly staffed with their best fit virtual assistants. Structuring process documentation and workflows that brings more value to the client and setting up the staff for success. GO2 Impact Assigned to multiple tasks such as email management, bookkeeping, summary reporting and process documentation. Initiated training modules and cascaded to the team. Success Manager | Project Manager October 2017 - Present General Virtual Assistant May 2017 - October 2017 Executive Assistant to the CEO November 2010 - June 2017 Reported directly to the CEO of a multinational company. Managing communication towards the Board of Directors and the Management Team. Arranging company events, executive appointments and department training. Initiated company policies and set up measure metrics. EDUCATION SKILLS Sika Philippines Inc. De La Salle University BS Psychology June 2006 - 2010 Strong English communication skills Problem solving skills Team management Customer support Social media management Content writing General virtual assistance Basic Canva and Photoshop designing SHIELA CORTEZ CONTACT Mobile: - E-mail:- Skype: cortezshiela1612 Location: Metro Manila, Philippines PROJECTS PORTFOLIO PROJECT MANAGER | GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER SHIELA CORTEZ CONTACT Mobile: - E-mail:- Skype: cortezshiela1612 Location: Metro Manila, Philippines PROJECTS PORTFOLIO PROJECT MANAGER | GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER