Shiela Rodriguez

SHIELA RODRIGUEZ VIRTUAL ASSISTANT Mobile: - Email:-Address: Marikina City EMPLOYMENT HISTORY Bank of the Philippine Islands Retail Banking Group Customer Service Associate/Representative May 2017-May2019 Processing any types of the payments Balancing cash/ foreign cash Making referrals and growing sales· Building relationship with customers ·Open accounts and cross sell banking solution Bank of the Philippine Islands BPI Express Credit Card Voice Authorizer/May 2010-May2017 Assists merchants in POS terminal concerns and receives terminal servicing requests. Services EPS debit inquiries from merchants. Answer various authorization-related inquiries from cardholders and course other inquiries to the proper hotline. Contribute to ensuring that the existing Telephone Service Standards of the unit are met. Ensures that all transaction approvals are within the specified approval matrix for authorizers, and that any expectations are elevated to higher levels of management. This factor is vital as it involves financial risks to the company. Receives blocking request for replacement from cardholders and/or third parties. Receives request for lifting of outstanding authorizations from different authorized party. Special Installment Plan Processor/July 2009-May 2010 Receives, sorts, checks and pre-screens and process transaction through POS of Balance Transfer and Tuition Installment plan application and documents attached. Chargeback Assistant/Feb. 2007-August 2007 Handle timely processing of interchange transactions including reconciliation and settlement of daily MasterCard transactions. Handle resolution of disputed MasterCard transactions through processing of chargeback, retrieval request and fee collection within the allowable timeframe and in accordance with MasterCard rules. Handles timely listing of lost and cancelled delinquent accounts to the MasterCard account management system (AMS) to prevent possible usage on the blocked accounts. Coordinate and liase with other MasterCard member banks (Acquirers/Issuers) merchants and other card banking dept/units on interchange processes (chargeback and retrieval) to ensure disputes are resolve immediately and amicably. Conduct user acceptance test and coordinate with unibank IT group on system operations requirements and compliance projects to ensure timely implementation and avoid unnecessary penalties. Initiate process and system enhancements for the unit to improve existing processes and produce quality output, increase efficiency level and meet objectives. Prepare monthly and quarterly reports required by MasterCard and provide MIS for all MasterCard related transactions that can be used by management as inputs for decision making. PERSONAL PROFILE Dedicated banker with 12 years of experience in payroll administration, corporate accounting, risk and budget analysis, and human resources SKILLS AND ABILITIES Good communication skills Well-versed in Microsoft Office Data Entry Email Management Calendar Management Internet Research Merchant Creation and Maintenance/August 2007-July 2009 Primary responsible for the manual creation of newly affiliated merchants and additional outlets to ensure that the merchant profile is recorded accordingly in the mainframe. ACADEMIC PROFILE Polytechnic University of the Philippines Bachelor in Banking and Finance Class of 2005