Shivani Chandra

I'm a Sr Customer Care Specialist with a learning span of 3 years and counting. I have worked closely with HNI Customer's Account Management, after sales services with conclusive Escalation maneuvering to resolution. In my current position I got an exposure in debt management, identifying customers pain area leading to enhance the service for add on revenue generation alongside satisfactory CSAT.

With Intermediate knowledge in MS Office and profound control on CRM tools above stated tasks become quite easy helping me with Time management and allowing me more time to help my peers to achieve desired team targets making me a better Team player.