Shweta Makhija

Shweta Sharma Mobile No. : - E-mail:- Intend to be a part of growth oriented organization where my skills, abilities and qualifications are effectively utilized. A dynamic professional with 7+years of experience in Facility Management, Administration, Support operations,Hospitality &Client Relationship Management. Well versed in carrying out marketing operations with focus on accomplishment of the company’s mission & profitability targets. A keen performer with proven abilities in implementing strategies to augment business and promote products for business excellence. An effective communicator with excellent interpersonal and relationship management skills. CAREER SKETCH: Worked with Asian Roots as Medispa Manager (July 2019 to November 2019) Roles & Responsibilities: Responsible for ensuring that customers’ expectations are met. Interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys. Creating promotional and public relations campaigns to raise public awareness and visibility of their services & Facilities to generate sales and increase memberships. Also assist in creating membership incentives and sales promotions leading to a larger client base. Sales planning for the month and ensuring revenue & profit targets are met, ensuring the targets are met. Managing a large number of incoming calls and emails, Managing customers’ accounts Generating sales leads, building sustainable relationships where necessary Worked with Advanced Hair Studio Pvt Ltd as Client Relations Manager (September 2014 to December 2018) Roles & Responsibilities: Responsible for maintaining and developing client-business relationships Hand-in-hand coordination with sales consultants to follow up with the prospect clients Help the business to meet sales and revenue goals through rigorous follow ups Educating the prospect clients, addressing their queries, finalisation of commercials in order to convert the prospects into clients Recording client feedback details in the Customer Relations Management System for further analysis & improvements Responsible for co-ordination with the complete chain of departments for pre & post procedural services Preparing presentations & analysis sheets for prompt addressable of customer grievances Primary duty also includes administration work scheduling & delegation. Analysing the requirement of customers & providing best services; generating business from existing clients and achieving profitability growth. Building and maintaining healthy relations with customers & ensuring customer satisfaction by providing quality services. Recruiting, induction, training and monitoring the operation & sales team to ensure efficiency; supervising a team, and communicating effectively to avoid any obstacle. Recommend strategies and communicate the desires of clients to other members of the team to ensure understanding of the clients' challenges and expectations. Worked with Fitness First India Pvt Ltd as Member ServicesManager (November 2010-July 2014) Roles & Responsibilities: Led a team of Customer Services Officers to Manage a Fitness Club with around 2800 members Responsible for Membership Renewals, retention & referral business Responsible for bad Debts Recovery of the club & measures to control the same Supervision & delegation of tasks to team members Monitored inventory, maintained purchase orders and supplies as per the requirement. Interface with the Front office House team on weekly schedule. Managed a comprehensive process to maintain records of membership administration and management of each account in the web based application called Members First Trained and managed a team to handle daily cash & financial transactions related to membership accounts. Provided customised financial and non-financial analytical information to the support office Managed all manual bookings including fitness program, treatments and all personal Training bookings. Maintained various excel reports including commission report for personal trainer and nutrition counsellor on monthly basis. Academic Credentials: Graduate (2009 – 2011) Computer Proficiency: Ms-Office (Excel, Word, Power Point), Internet. Personal Profile: Date of Birth :02 August 1990 Address :C-4, Lawrence Road New Delhi 110035