SHYLA D. CALAGUI
I am a Call Center Agent with 2 years of experience who
specializes in giving customer care with satisfaction and I
have my love for design, creating content, and computer
savvy, I am now ready to put these skills into your growing
business and kickstart my career with you.
RELEVANT EXPERIENCE
Pinterest, Instagram and Facebook Manager
CONTACT-- San Juan Bautista St.,
Payatas A Quezon City
Helps in planning, implementing, managing, and
monitoring the company's Social Media strategy in
order to increase brand awareness
Email and Chat Support
Collective Solution PH | Jun 2021 - Apr 2022
Offers assistance to customers regarding the property
rent availability, cost, offered amenities and utilities,
and qualifications to apply
SKILLS
Interpersonal Skills and Literacy
Skills
Technical/Computer Proficiency
Experience in data entry and
customer support
CSR / Online Proctor
Collective Solution PH | Aug 2020 - April 2021
Provides secure live and automated online proctoring
services for academic institutions and professional
organizations
Email and Chat Support
Collective Solution PH | Oct 2019 - Jun 2020
Audio and Video Transcription
Offers assistance to customers regarding the products,
Detail-Oriented and Multitasking
shipments, promotions, billing, and processing refunds
Willingness to learn more
REFERENCE
AIRA GIANNE TRINIDAD
Subject Matter Expert
Collective Solution PH
--
Administrative Assistant
Dr. Carlos C. Buendia Dental Oral Maxillofacial and
Tooth Implant Clinic | Jan 2019 - Jul 2019
Updating records and creating medical certifications
Taking phone calls to book appointments
EDUCATIONAL BACKGROUND
BSBA Marketing Management
New Era Univeristy | June 2014 - April 2018
