Silvano Luigi L. Fortun III -
Skype ID: luigi42n
Summary
Motivated and dedicated call center professional and a team leader with 12 years of experience in BPO Industry. A conscientious and hardworking team player seeking to continue leverage my skills in customer service or tech support position.
Skills
Exceptional telephone etiquette
Troubleshooting proficiency
Patient and diligent
Microsoft Excel Expert
Experience
06/2005 to CurrentTeam Leader, Call Center Professional
Synnex Concentrix
Manage daily operation by monitoring Queue and controlling Team's Auxes. Accountable for individual and team's performance. Assist agents by monitoring call and answer queries. Cater Supervisor's call. Assist Manager in building Business Review Deck.
Education
2004Bachelor Science in Information Management
Ateneo de Cagayan, Xavier University – Cagayan de Oro, Misamis Oriental, Philippines
Training
2014Leadership Enhancement Advancement Program
Synnex Concentrix
2015Team Leaders Workshop Brilliant at the Basics
Synnex Concentrix
2015Coach to Lead Workshop
Synnex Concentrix
2016Learn to Lead: Making the Transition
Synnex Concentrix
References
Daniel Ayson
Operations Manager, Support Zebra-
Joey Agao
Acting Operations Manager, Synnex Concentrix-
