Simeon Quizon

Simeon Aguirre Quizon Personal Details Nationality: Filipino Birth Date: 18 May 1980 Gender: Male Marital Status: Married Residence: 4 Teodoro Gener St. Kamuning, Q.C. Email Address:-Contact No:- Objective To find a challenging position to meet my competencies, capabilities, skills, education and experience Personal Experience Quality Assurance Team Leader at Convergys Philippines Incorporated (MAR 2013 – FEB 2015)  Extracting and distribution of accounts to auditors  Modifying of Excel templates to comply with new reports  Generation of commission report for all agents within project using Excel  Strategic coaching of auditors on a weekly basis  Conduct training of new hires regarding quality assurance  Conduct checking of auditor’s work for quality assurance  Generation of daily, weekly and monthly report using Excel  Generation of monthly scorecard for all auditors in team using Excel  Weekly calibration with Sales Manager and other site leaders via phone or Outlook Customer Account Associate at Convergys Philippines Incorporated (NOV 2011 – FEB 2013)  Direct interaction with customers as Chat support agent  Analysis and problem solving on customer’s accounts  Successful maintenance of passing scorecards  Shadow trained by direct supervisor to handle small cluster of agents Customer Account Associate at Convergys Philippines Incorporated (SEP 2008 – DEC 2010)  Direct interaction with customers as Email analyst  Analysis and problem solving on customer’s accounts  Successful maintenance of passing scorecards Customer Account Associate at Convergys Philippines Incorporated (MAY 2005 – SEP 2008)  Direct interaction with customers as phone support  Analysis and problem solving on customer’s accounts  Billing, account management and technical support  Successful maintenance of passing scorecards Assistant Technician at Cygnus Industries Incorporated (MAY – OCT 2002)  Assists in the planning and layout of experimental and scientific electronic equipment  Assists in the fabrication and installation of electronic assemblies and equipment from blueprints, diagrams and specifications provided  Maintains electronic equipment which includes testing, lubricating, adjusting, repainting and aligning  Assists in locating and correcting defects in electronic assemblies and systems, which includes making appropriate repairs  Requisition of electronic parts and materials, ensuring adequate supply is available Education Dualtech Training Center Electromechanical Technology 2004 – 2005 Meralco Foundation Institute Instrumentation and Process Control Technology 1996 - 1999 Special Training BASIC PROGRAMMABLE LOGIC CONTROLLERS Meralco Foundation Institute 1 September – 6 October 2001 CALIBRATION FOR PROCESS INSTRUMENTATION Meralco Foundation Institute 3 December – 21 December 2001 SCADA FOR PLANT OPERATORS Meralco Foundation Institute 11 March – 15 March 2002 Skills  Experienced in use of tools of measurements, fabrication tools, electrical and mechanical works  Windows, MS Office, MS Excel including basic troubleshooting computer hardware  Chat and E-mail etiquette  Fluency in the English language References  Juttah Pangan  Lara Ann Diaz  LJ Ebora - Former Supervisor Former Co-worker Former Manager