Simon Ed Lusan

I started as a Technical Support Representative for a BPO Company in 2009. We handle technical support for wireless devices. I got promoted to Subject Matter Expert within a year. As an SME, I handled escalations for the team and served as an assistant team leader dealing with team concerns and administrative tasks. I then moved to Quality Assurance to develop diversity in my skill set.

I also have 8 years of customer support experience remotely via Upwork. I have a well-rounded skill set fine-tuned for technical and customer service environments. I am quick to learn, self-motivated, and constantly strive for improvement. I have excellent problem-solving skills and work well under pressure.